Wyndham Garden North Bergen - Secaucus

(cont from below) run on a schedule, even though he had just said that in his previous sentence. I requested manager information to reach out, which all he would provide was a general customer service email. I then waited an hour and a half for the 11:30, which never arrived, and I had to take a $50 uber to the hotel. The next morning out of curiousity I asked the lady at the front desk if she could give me details for the shuttle, she reiterated information from the original email provided by the hotel, that the shuttle runs hourly until midnight. There was no cleaning service and I had to hunt someone down for coffee. Service was Motel 6 level, not Wyndham Garden level. If you understand you will have $50 in uber costs each way on top of the cost of the room, and you are just there for one night to sleep, then the bed is quite comfortable.

The hotel is a 30+ minute drive from the airport, which while far I thought was workable due to the shuttle service. I emailed with them before my stay to double check the shuttle schedule (it runs limited times), as I had 2 pick up/drop off from the airport, due to a day trip to Chicago during my stay. Upon arrival the night of check in I called at approximately 11:05 (according to their shuttle schedule it runs until midnight), to which I was told the last shuttle just left for the night. After arguing with them for a bit, pointing out I emailed with them to double check the shuttle schedule as the hotel is quite far multiple times before my trip and have in writing it runs until midnight they eventually agreed to send someone. About 45 minutes later someone showed up in what seemed to be his personal vehicle to take me to the hotel. I had a meeting in Chicago the next day, so I was back to the airport, for which the shuttle showed up about 15 minutes late, and I nearly missed my flight (be advised this was at 9 am, the shuttle does not run early morning). Before leaving I confirmed with the front desk that the shuttle would be there around 11:15 to pick me up from the airport, due to the issues I had last night. The front desk person informed me that the shuttle runs hourly and the last one is at 11. I showed him the hotel email saying the shuttle runs until midnight, and he said he'd try to get it to come at 11:15 but no promises. On arrival at the airport in Chicago, the earlier flight had seats so I hopped on that one, arriving back to EWR at 10:05 pm. I called the hotel to find out when the next shuttle was arriving to which the front desk person said that I had to call before 10 pm to get a shuttle to pick me up at 10:30, but that he could send one at 11:30, as they run on a schedule. I said I was confused as this morning I was told they run hourly, and that I couldn't even get a shuttle as late at 11:30.

New facility

Room service

The parking

Just the scenery in the back

Very clean comfort more than needed

Couldn't get shutter from the airport