Quality Inn & Suites South San Jose / Morgan Hill

The room was filthy. There were stains everywhere. The drapes were torn to shreds the side chair was also kind of shredded up. There were holes in different things rust and broken pieces all over the place. The lock on the door didn’t work. It was missing pieces so it wouldn’t lock. I wouldn’t stay in that unsafe room and hotels.com didn’t work to get my money back even after I show showed them the pictures and the video of the front desk clerk saying that all I had to do was request a refund from hotels.com. Terrible experience.

The bed was comfy. The reason why I rate it kind of low is because the night shift receptionist guy was a little rude. The day shift receptionist and kitchen lady were nice. Our bathroom didn’t have a curtain shower and the floor would get super wet. We called the front desk to let them know and we were told they were going to send the housekeeper to clean but never showed up. Breakfast was good. At our last morning there, we found a cockroach on the bathroom floor. Price was very affordable. As I mentioned before, the bed was comfy and we slept very well with not noise.

The images were for sure very deceiving. I tried to give it the benefit of the doubt but from entering the lobby and the rest of the hotel it smelled like cigarettes even in the nonsmoking areas. The room also smelled like cigarettes. The front desk clerk had an attitude and provided the wrong room number. The bathroom has a tub but you can’t take a bath. Their quilt and the blankets had stains on it. The air conditioner was great but other than that it wasn’t worth the stay.

The room was ghetto. Missing coffee filter, only three pillows, one towel set, AC unit didn’t cool down room, screen off window, shower curtain had stain on it, shower towel mat had a rip, blanket was ripped and stuff was coming out, no one came by to clean our room while we were gone. Breakfast was a joke, all they had were waffles,slices bread, cereal and banana’s. The orange juice was watered down/ coffee was nasty no type of protein was offered. I’ve been to other quality stays this is by far the worst one, Ever.

Room needed lots of repair

room was rundown blood on the floor walls doors looked all messed up like they’ve been kicked down smells like cigarettes found cockroaches area is sketchy pictures are misleading

Property was dirty. Found cockroach's when we returned to the room after a day out. Only gave one towel and when requested more, they would only give me three towels for my four day stay. Shower was nasty.The doors were falling apart. Zero out of ten would not recommend.

Smooth easy check-in. We reserved for 2 adults- had 1 towel and hand towel in room. Had to ask for more, they kindly gave.

The pictures definitely look better than the actual hotel. Personally, I would not stay again, but if you’re on a budget and really don’t care then I guess it works.

Blood splatter on the walls I would never recommend anyone to go there and for Expedia to actually go to the properties because pictures on this website looks nothing what it actually looks like