Quality Inn & Suites South San Jose / Morgan Hill

unfortunately the room had a smell and it felt dirty, only gave 1 set of towels for a 2 beds. the shower didn't drain. the fridge ice part was iced over but with brown!!! it was just very run down not like any Quality inn I have ever stayed at before would not stay ever again..

The room was dirty and disgusting, the phone had no cord to call the front desk, we only had one towel and couldn't not ask for another, guests were yelling and partying in the hall again no way to ask for help, cob webs in wallls, broken furniture, pubic hair from last guest in the shower, no extra towels so no shower mat slippery floor, it was horrible. Trash wood left in the room. I have pictures

Definitely not what the pictures showed.

I checked in and they assigned me a filthy room. Trash, beds weren't made, windows left wide open. They assigned me to a different room, but the hallways were still visibly dirty. Breakfast had very very limited options, not quite what they advertised Got sick from the old air filters in the AC

This hotel is NOTHING like advertised. Very sketchy! The reception area is a complete mess. Behind the counter is stacks of papers and clutte at least a foot fully covering the counter. There is plastic shields (like COVID-19 style) between guest and worker. There are papers on the plastic that are falling off. Card was handed to me and room was called out. I wasn’t asked for anything and didn’t sign anything. Went through a side door that was unlocked. Possible homeless or camping people just sitting outside in lawn chairs in the grass next to the door. Stair way has not been cleaned in probably over 10 years. Upon arrival to the room it was disgusting! Appliances missing. Phone did not work, tv did not work, remote didn’t even have batteries. Things looked like they were pulled from the wall or table. Very dirty! Walls, sheets, floor, curtains, tables, etc… very dirty. Bent cards/cardboard found behind the headboard, shower dirty and broken. Basically everything broken. Dirty hand towel just balled up on top of the microwave under top of counter. Took a video and went back down to the front. Staff was put off and asked “what was it dirty or something?” I said yes and nothing like the advertised. I showed him the video. He was like “oh, you want a different room?” DO NOT STAY HERE. Very Dirty and UNSAFE!

This place is HORRIBLE! Reserved for 2 nights. No housekeeping, no clean towels, no clean sheets, trash was not thrown away, security of the door was not secured. Bugs crawling on the walls, walls were dirty!!!!! Traveled with 3 children. I do NOT recommend this location. Save your money and go somewhere else. This hotel should not even be in service to be honest. I would rate it a negative ZERO! Truly not happy. I traveled from Nevada too.

Our room smelled musty, the drapes were torn and the curtain rod was pulled out of the wall on one side. We saw one roach under the tv and another in the bathroom. There was a phone, but when I went to call the front desk we noticed there was no cord, so it wasn’t functional. A previous guest had scratched “help me” on the window. We had a room for four people but only had two towels and no bath mat for the shower. The staff wasn’t particularly friendly and seemed irritated when we needed toilet paper and additional towels. We stayed here because it’s directly across the street from the sports complex. There are many other hotels/motels in the area that are significantly better.

Check my credit card online and the deposit has not been return

Experience was awful thank god we were there. For one night tv did not work at all the only good thing was it was in front of the soccer field

Disgusting in every way. Discriminated against and literally stalked by the manager for being in a same sex relationship. What was done to my partner was too abhorrent to put up here. The only other employee was sullen at best and extremely rude for the most part. Had to basically fight to get towels for my room, even though we hadnt gotten any towels when we arrived. The maid first tried opening our door and then came back at 10am to tell us it was time to leave (checkout was at 11am). Oh and almost every single window in the place is broken out. And surprisingly, thats not even the half of it.