Residence Inn Walnut Creek

Bright, clean, and helpful staff. Very kind.

Price of valet without a parking lot.

The location was great for traveling throughout the bay area.The rooms were clean and comfy.

The breakfast could have had more fresh whole food choices.

The hotel rooms were clean and comfortable. The shower was good, the bed was comfortable, and the valet parking was well arranged. However, we were quite disappointed with a few things during our stay. The breakfast was not good. Everything was served on cardboard plates and in cardboard cups, which felt very cheap for a hotel. The variety was also quite limited, and the eggs seemed to come from some kind of premix, which did not taste good at all. Overall, the room itself was good, but the service, breakfast, and luggage assistance were disappointing. This really affected our experience.

Another issue was the lack of luggage trolleys. We arrived in the evening with quite a lot of luggage and asked several times for a trolley to bring our bags upstairs. Unfortunately, none were available. In the end, we had to carry all our suitcases to the room one by one. Later, we found out that the trolleys were apparently being kept inside guest rooms, which should not happen. Hotel staff should actively manage this. The staff also came across as rather lazy and did not really take action. The next day, when we were leaving, we again asked for a luggage trolley and had to wait around 20 minutes. Eventually, someone brought a small hand truck, which is not really suitable for a hotel. In the end, I decided to carry all the luggage down to the car myself.

Great location. Friendly staff. Comfortable rooms.

Breakfast was good, service was outstanding and staff accommodated us to a quieter room upon request

Street and transit monorail noise, Cost of valet parking was not mentioned when booking the room

breakfast was good

I had 2 different people working the front desk, The first was very helpful and the second didn't want to bebothered