Holiday Inn Express & Suites - Phoenix North - Happy Valley by IHG

The staff was wonderful from check-in to check-out. Everyone we interacted with was friendly, helpful, and professional. The breakfast selection was great and offered plenty of options. The excellent customer service from the staff was definitely the highlight of our stay.

Unfortunately, the pancake machine was not functioning properly during our entire stay and was producing damaged pancakes. We were told the belt needed to be replaced, but the replacement part was locked up and staff did not have access to it, so we were unable to enjoy pancakes on either morning. The biggest concern was cleanliness. Upon arrival, it appeared the shower had not been properly cleaned after the previous guest. There was hair on the shower walls and floor, and the bathroom floor looked like it had not been mopped. We also experienced excessive noise from a room across the hall where three dogs were barking loudly. Although the staff offered to move us, it became overwhelming enough that we chose to leave for the evening and return the next day to check out. I hope management addresses the housekeeping concerns, equipment maintenance, and noise issues.

Pretty nice and clean

The air conditioner could be a little bit noisy

Good breakfast buffet with nice variety and hot choices. Room and hotel area were very clean and well maintained, easy to access from parking, and room was quiet. Staff was friendly and helpful. Free coffee / hot chocolate service in the lobby area was nice. Our kids enjoyed the outdoor pool. Room option with 2 queen beds + sofa bed was good for our family of 5 to be able to share one room.

Muy cómodas las habitaciones y ofrecen café gratuito para todos sus huéspedes

El check out debería ser a la 1 para disfrutar más de sus instalaciones

Location was great. Facilities were neat and clean. Breakfast had a good selection and was very good

I have no complaints