Best Western of Murphy

Everything was OK but they could serve better breakfast

Leaving and finding another hotel

Not not have been cussed out. This lady was rude form the start.. also all the local druggies stay there

Staff was excellent

The room was disgusting. The air conditioner did not work properly and the humidity in the room had to be at 100. The carpet was nasty.

Property is a converted motel, and infrastructure and facilities are old and unpretentious. Linens and towels are old, though clean. Beds and matresses were good. Shower and bath were definitely showing their age, needing some caulk and paint. Some smell of disinfectant from the carpet. AC worked well! We were OK with it and stayed 3 nights. A reasonable stay for a fair price.

The hotel itself was fine. No frills. Simple lodging. The rooms were clean and we had everything we needed. Breakfast was free. It wasn't the best breakfast around, but it filled an empty spot. My experience was unpleasant there, but not because of the room. There was an issue with check in and i dont know if it was the hotels fault, hotels.com's fault or both. The hotel claimed they couldn't find my reservation in their system once we arrived for check in. We had to sit and wait in the lobby for close to an hour before it was resolved. The hotel didn't even try to fix it. They made me call hotels.com to fix the problem myself. Hotels.com said their only option was to refund me, which didnt fix our problem of needing somewhere to sleep. The hotel said their only option was to have me book and pay for the room directly with them. So i ended up being charged twice for the room. I'm still waiting on my refund from hotels.com. check in was extremely painful and time-consuming. The front desk clerk wasnt very kind and was not very helpful at all. They did apologize in the end, but it didn’t make much difference at that point. I likely would not book a room at this hotel again and i wouldn't suggest this hotel to anyone else either.

Pool was closed. Room was clean but needs updating. Carpet was old.

I have stayed at this Best Western many times as my husband and I travel to the Murphy area for whitewater rafting. I have found the beds and furnishings comfortable. They have a nice pool that I never used. The staff are professional and helpful