Alpen Resort & Spa Zermatt

Breakfast staff needs to be nice.

Spa is amazing

This is my favorite hotel I’ve ever stayed at. Compared to other places in Zermatt, this one was very affordable given the great quality and amenities. Five minute walk from the train station, great dining options right inside the hotel, and very friendly/helpful staff. Room was so clean and modern, loved the rainfall shower.

I must compliment the hotel facilities and cleaning staffs for making our stay an enjoyable one. The wellness areas with outdoor jacuzzi, indoor jacuzzi, onsen etc were spot on as well. Would have been 5 stars if not for the unfriendly reception staffs we met during check out, both staring at the screen even i was standing at the desk for quite a while. Requested for the shuttle service to train station as it was raining. The reception staff asked us to wait for the driver without informing the driver. Furthermore, she even sent the driver away to pick up other guests that came later than us, this resulted in us missing our train.

Very good.

This is such a fun stay in Zermatt. The hotel has such an awesome aesthetic with great restaurants on site. The pool/spa area is absolutely amazing. We visited during off season and had the outdoor hot tub to ourselves. It was blissful after a day of travel. The rooms were super comfortable and the food at the restaurant was satisfying. Very cool vibe overall and it would be a pleasure to stay here again!

Property was very well situated close to train station and with a perfect view of Matterhorn from our room. Room was very spacious with all amenities and a very good touch of tradition. The reception area was also very nice.

everything was great staff outstanding. only issue was the shower was a bit funky in the room no way to "get under the shower head"

Very nice hotel. Comfortable, safe, clean. Great breakfast. Awesome spa and game room. 5-10 minute walk to beginning of shopping/restaurant district and 15 minute walk to Sunnegga for train access to ski area. Very friendly staff. Good for larger groups and small kids too. But there were older couples as well. We will likely stay there again.

Spa & wellness facilities were excellent. Would not hesitate in returning to this hotel. Only negative point would be duvet very thin, I like thick weighted duvets when I sleep.