Best Western Valley Hotel

The location in Ironbridge close to the river Severn

Very good location fronting on to the River and riverside walk. Parking is quite restricted in the area so great to have guaranteed parking in the hotel grounds.

The location of this hotel is perfect for visiting Ironbridge. The atmosphere is very friendly and the room very clean and comfortable. We stayed in room 1 with a lobby way to the bathroom that was completely private. The room was one flight of stairs up. The staff were very pleasant. The restaurant had a good selection of dishes that were served well and delicious. The breakfast was self service but the cooked breakfast was good quality and plentiful and tasty. There was a wedding on the Saturday night but it did not impede our stay at all and and the room was exceptionally quiet. The surrounding gardens and walk along the river was a delight. All staff were friendly and helpful.

Room was good and breakfast and dinner also very good. All the staff were very helpful and very nice.

Nothing to add

Evening meal just excellent- but all over super couple of days- Staff polit and very helpful 10 / 10 all round Easy to find as well and lots parking- gardens delightful

Staff very pleasant

Very comfortable bed, nice location.

Whilst I understand that staff are sometimes under pressure and especially when there is a wedding and a private dining function on other guests need to be treated equally. I felt the service we received was poor, the room was not really up to standard for the cost in regards to the tv not working, marks on towels and the toilet on arrival. I paid £200 for the night and at check out was told we owed £14 for drinks which I explained was incorrect as everything was paid by debit card at the time of purchase as I prefer not to charge to the room. I feel the receptionist was very judgemental, maybe because I was wearing a baseball cap and had a poor attitude. Why would someone who’s pays £200 a night for a room try and cheat somewhere out of £14 for a couple of drinks just doesn’t make sense, they had debit card details on arrival for anything charged to the room, so please feel to charge me and I will pay for your dishonest guests drinks. I’m more than happy to be the better person but perhaps you should ask the staff to do more stringent checks on what is being charged to what room and by whom.