Best Western Elko Inn

I liked the location.

When I arrived I was told by the front desk there was no hot water and that they would give me a full refund if I elected to book the night somewhere else. I decided to spend the night at a hotel that could offer hot water. They never awarded me the refund that they promised.

We're from California we were staying while visiting family. I've been to many that say they have a dog area then it's usually a dirt patch behind the building. Here it's a nice grass yard. The room had a full kitchen, living room, bathroom and bedroom with 2 beds. Our kids enjoyed having the room to themselves while my husband, dogs and I slept in the living room on the pull out couch. The price was half of what we'd normally pay for something like this. It was a great stay.

It was easy yo find.

They inability to an Apple card and extra charge for dog

A great place to stay for a couple of nights. Our room was a large king room, clean, the bed was comfortable, pillows were too firm for me, so I asked for another pillow to try and it was much better the second night. WiFi worked well, plenty of tv channels, no complaints with the heater or shower. The hotel was quiet, we were there mid-week. Friendly and polite staff. Breakfast was good, just like any other Best Western we have stayed at.

It was a nice place but...

The hot water didn't and the hot tub didn't work but it said it did on line

Disgusting place to stay! No hot water for entire stay, holes in sheets, dirt and dead bug in jetted tub, heater didn’t work properly and it was only 20° outside!

Breakfast was ready when we were. A good variety of foods to choose from. Room was big enough and clean.

We were sad the pancake maker wasn't working. While the hot tub water was warm, the jets were not working.

Pool and hot tub were clean

Mold on pool ceiling and sink and shower didn’t work well