DoubleTree by Hilton Wilkes-Barre

Inside pool

Rooms were together but they allowed another guest to take over one of my rooms.. Doors didn't lock. No Microwaves, no fridges, no phones. Safety concerns because there were rooms with only curtains and no doors right next to the elevators so anything could have happened to anyone walking past. I've stated a lot of DoubleTree hotels but this was by far the worst I've ever stayed at.

Didn't eat breakfast

Nothing

Perfect, reasonable, clean rooms and polite staff

Nice and clean

The TV didnt work. They said they'd send someone up to look at it and never did. Then the wifi kept going in and out so we had no TV or radio or anything. I also pre-checked in as a Holton Honors member and they changed my room after I pre checked in. Not impressed with the service.

Property & Renovations: The property is beautiful, modern, clean, and the recent renovations were beautifully executed. The lobby smells fantastic. Staff & Service: The check-in agent was great and very welcoming. Amenities & Room: The pool area is incredibly spacious, filled with natural light, and offers plenty of seating. The shower in the room also has great water pressure. Location: The location is gorgeous, peaceful, and tucked away, yet still conveniently close to everything you need.

WiFi Issues: There was no WiFi available for the majority of the weekend (Saturday and Sunday before checkout), which is a major issue if you rely on it for work or streaming. Room Service Information: Although informed that room service was available, there was no menu or instruction guide provided in the room on how to actually order it. Room: Upon first arriving, the hotel room door was found left slightly ajar. After spending two nights, I learned the door doesn’t shut completely without you manually pushing it shut.

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