DoubleTree by Hilton Wilkes-Barre

The staff is friendly and knowledgeable. We paid extra for the daily buffet breakfast and it was definitely worth it. Delicious fresh options and attentive staff. We ate one dinner at the hotel's bar/ bistro. Food, drinks and server were all very good. We spent extra for a suite and was very disappointed. The "living room" was sparsely furnished. The floor lamp no where near the couch was useless. The microwave in the bedroom was inappropriate. Not enough lighting in the living room. Only one chair for the small table, etc.. The bed was comfortable, the shower was hot but the wall bottle of conditioner was empty, if the room had a pad/pen I would have left a note.I went to use the phone but no directions as to what ext. to press for any dept, just a blank phone. Everywhere inside the hotel was clean. The parking lot still had dumpsters and needs resurfacing

The setting is quiet and serene. The check in was easy, quick and the staff was pleasant. The room is large and the beds comfortable. The housekeeping team was accommodating when asked for assistance. The shower and grout was full of mildew and we found ourselves wishing we had flip flops for showering. Our toiletry bottles (wall mounted) were all empty and we had to repeatedly ask for refills.The parking lot is fill of pot holes and discarded equipment. It needs a face-lift. The breakfast buffet was not enticing so we are elsewhere. In summary, the hotel needs. In short, the hotel needs attention.

all was good for us during the period of checking in at night and leaving after breakfast