DoubleTree by Hilton Wilkes-Barre

We absolutely love the property, the people are so friendly, always have smiles and are just so welcoming, the breakfast is always fantastic, the service is wonderful, they make you feel at home when your away from home. This is our go to when we come in, the pool sauna and jacuzzi all work well and it keeps the kids occupied, there’s also a little park for little ones on sight, a fire pit to sit around, the gym area is nice for a quick workout as well, a gazebo to relax in, lots of parking, and comfortable beds! I will say Will and Shirley are OUR TOP TWO! They are the BEST, they are a MUST SEE when we come in, they are like our family . The front desk has incredible people as well, I don’t like to name people cause you always forget one and I don’t want that to happen here, but I want them to be recognized because their work isn’t unnoticed, and it’s not always an easy job but we do appreciate them and their hard work. The house keepers they do a good job cleaning and when we stay I usually ask for the towels and bedding and do my own cleaning but I ALWAYS leave them a tip for their hard work cause it’s appreciated by us. I love this hotel because of the people and the way it’s remodeled it’s beautiful! Walking in just sings to your soul!

I’m not sure if the parking lot is getting re done but the pavement is a mess. Which I am sure it will but for now that’s the only problem we have found.

Very well maintained, and clean property recently renovated . Especially the indoor pool and hot tub areas. Friendly staff and quick easy check in processing, Lastly, enjoyed the warm chocolate chip cookies. I highly recommend this premium property of choice.

Clean hotel, rooms remodeled. Very nice.

Booked a king room but got a double. Moved rooms, new room the front door looked like it had been kicked in and was severely damaged, you could see in the room while standing in hall with door was shut. Told lady at counter and acted like she didn't care. Didn't write anything down, didn't offer a discount, nothing.

This hotel has had a complete renovation. Hailey at the front desk was very professional and helpful. It was a huge improvement over the last time I stayed at this hotel. The entire first floor is like being in a brand-new hotel. My room was perfect. The bar and restaurant staff was great. We had the privilege of meeting Jerry Mitchell the GM. He is a hands-on guy and takes a lot of pride in his hotel.

Inside pool

Rooms were together but they allowed another guest to take over one of my rooms.. Doors didn't lock. No Microwaves, no fridges, no phones. Safety concerns because there were rooms with only curtains and no doors right next to the elevators so anything could have happened to anyone walking past. I've stated a lot of DoubleTree hotels but this was by far the worst I've ever stayed at.

Didn't eat breakfast

Nothing

Perfect, reasonable, clean rooms and polite staff