Best Western Phoenix Goodyear Inn

Location

Beds were terrible, felt every spring. It moved way too much and was squeaky. The patio doors didn’t have locks and was open.

Requested early check in & that was provided which helped us.

We went to buy trunks to go in pool but upon return the pool was not clean well - water not clear so we did not go in at 3:30 Then later the toilet almost over flowed; every time used had to flush 3 x for it to go down; disappointed...

It close to my appointment that it.

There were things not up standard like shower and bathroom sink. The a/c you turn on to heat and spill out fumes that caused the smoke alarm to go off. The price didn’t fit the room.

The room was absolutely disgusting. The floors were filthy. There was blood on the mattress under the mattress pad in two locations. Our feet turned black within minutes of checking in. The bathtub is hazardous. I was washing my 3 year olds feet in the bathtub and he slipped, hit his head, and almost knocked himself out. The coffee pot had rust and dirt in it. So disgusting and disappointed because we paid premium prices due to events going on that weekend so I was expecting something decent. The staff really didn’t seem to care and I’m still waiting on a manager to contact me.