Metropole Hotel and Spa

Location excellent , parking , loads of spaces , breakfast , room, pool, staff, check in all good

Everything was as I expected for an older hotel

Plenty of choice

The bathroom was on a lower floor (split level) and the steps down to the bathroom were creaky and noisy. Also, it always took several attempts to flush the toilet.

Bedroom smelt of damp as soon as we walked in Extractor fan in bathroom extremely noisy

The gym and spa are very good. The breakfast was pretty good too. The reception, bar and spa staff were very helpful and friendly.

The hotel is a bit dated and in need of a bit of modernisation. The view from the window was of an extraction pipe.

Nothing

Horrendous Experience – Avoid at All Costs! I stay in hotels weekly for work, and this was by far the worst experience I’ve ever had. On arrival, I was sent to a room on the fourth floor. The moment I opened the door, I was hit with unbearable heat. I genuinely thought the radiator must have been on, but it wasn’t. There was no air conditioning, no fan and absolutely no ventilation. Sweat was running down my face within minutes. I went back down to the porter to explain that the room was simply too hot to sleep in and requested to be moved to a lower floor. I was told the hotel was full and “there’s nothing I can do.” He admitted they know how bad the fourth floor gets, which made it even more outrageous they’re fully aware of the issue but still charge £200 a night with no solution in place. I asked for a refund so I could find another hotel. I was told only management could authorise that. I tried calling around, no luck finding an alternative nearby and I didn’t trust that I’d ever get a refund if I left (and rightly so, since I’m still waiting on a promised call from the manager, two days later). With no other option, I went back up to try and sleep after already running on little less than 6 hours sleep in two days from my travel. When I moved the bed near the window for any bit of relief, I discovered toe nails and tissues under the bed, clearly the room hadn’t been properly cleaned! At around 00:23, the porter kindly brought me a fan and a glass of ice water. He was polite and visibly embarrassed by the situation, but it wasn’t his fault management is clearly absent and negligent. Even the shower didn’t work properly the water came out boiling hot with no way to cool it. After a terrible night with barely two hours of sleep, I checked out just gone 6am. A new staff member greeted me and asked how my stay was. I said “appalling” and asked to speak to the manager. Again, I was deflected, told they’d be in at 9am and would call me. Still no call. No apolo

Breakfast was beautiful

The bedrooms are very dated

Arrived late at night, booking in was very convenient as there are night staff on desk. Excellent breakfast and staff.