Best Western Plus Kelly Inn

Thought breakfast included

Excellent customer service and professional staff

Room was very clean and comfortable. I only spent one night and didn’t use any of the amenities such as pool, laundry, restaurant, etc. I really liked the parking garage with easy access to elevator to lobby and then to my room.

Very clean pool and hot tub

This hotel has a premium location, great staff, but is in need of a detail cleaning and room refresh. The rooms were outdated and overpriced for the condition they are in. Management needs to take a detailed walk through of each room, get them detail cleaned, and plan for some needed updates to these old rooms.

Liked the walkway to the convention center. Did not like limited coffee options, slow service on food in the restaurant & the breakfast bar was a 2 on a 5 star review, lukewarm, bacon half cooked, very limited chooses.

the carpet in our room was a bit damp, probably because the air conditioner seemed to run constantly. The bed was not comfortable as it sagged in the middle. It wasn't a terrible stay but for the price, I will choose a different hotel the next time I'm in the area.

Hotel was nice but seemed to cater to the convention crowd. Check in guy seemed a little put out he had to check us in. Long walk from car parking to room. Room was clean and spacious but bathroom area was tiny. Restaurant was very good and not too expensive.

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