Zuri Hotel

It was ok.

Very loud room. We heard all the noises from the streets and from the staff working outside.

Good location close to shopping mall and casual walking

Noise, cold meals in bistro and breakfast, children allowed to be noisy in the building,

This hotel had setbacks in its room cleanliness as in my own personal room, a minor rodent incident was experienced. It’s quite a turn-off experience as majority of its guests were locals thus this type of cleanliness issue may not seemed to be problem for them. Its cafeteria staff during first day of breakfast, was totally disappointing with many negative answers provided and negative attitudes portrayed upon receiving queries from guests. A simple gesture of moving tables to accommodate large number of guests whom required to be seated together was abruptly denied by F&B Lead, even though, ensuring unnecessary blocking of access by other guests accessibility convenience were taken into consideration. Front desk staff however, are trying theirest to resolve any situations or disputes that arises, through their service recovery suggestions. The hotel requires major refurbishment to their in room facilities like their bedding issues and furniture. If you need a place to bunk in for a totally reasonable price then this hotel will suits your budget this is the best Budget Type of Hotel with its type of service from especially from F&B team.

Good

Good

Our overnight stay is fine, kids enjoyed and most especially I like their food. Not until when we checked out. We stayed from 13-14 and paid everything upfront, the room, the food during dinner and additional charges for buffet during breakfast. We decided to do early check out cos we have a lot of things most especially for enrollment of my kid. Front office confirmed that we are all clear with the charges and will just proceed to return the key cards. So we did. That was 11:30 and was informed to wait 5 minutes to clear up the room. After 5 minutes, the one stationed on their FO caught my attention so I approached her thinking we are good to go. Then she informed me about a smoking charge of 5,000 as per policy which is IMPOSSIBLE to do inside cos we have kids staying with us using the amenities a 7 year old and 2 year old. My brother who is a smoker, goes out every time when he wanted to go smoking on their designated smoking area. And us, non-smokers, informed him that if he wanted to go back from smoking, he would and should change his clothes and put his smoking stuff inside the bathroom cos me myself doesn't like the smell. So he did. I questioned the charge that they are trying to impose cos there's no evidence at all plus it is only a smell that is left due to his clothes that is left inside the bathroom. And us who are non-smokers will detect the smoke even if it's through clothes only and even 10 feet away. So the FO wanted to talk to my brother. So they did with the manager in housekeeping and I don't know who the other is. Then they asked my brother to pay at least 3,000 at least. So I told my brother not to pay cos HE DID NOT smoke inside. Then they told him again to at least 2,500 or any amount he can pay. My poor and naive brother decided to give his last money of 1,000 which I got frustrated cos I am the one paying everything and I invited them so that the kids can enjoy then he'll give off a money that HE SHOULDN'T. So he didn't give any amount and I took the position to speak cos they are holding us off for over an hour. We waited until 12:45 and I personally asked for the manager in charge which I wanted to process a dispute. No one faced me until 1:05. Which is NOT OKAY for a hotel management. That was an urgent matter that they should address which they didn't. The logic there is, if he is smoking inside, it should trigger the alarm cos it has a smoking detector UNLESS IF IT'S NOT EVEN WORKING! And why would they even negotiate the amount if it's a "per policy" UNLESS IF THEY ONLY WANTED TO LEECH OUT MONEY TO THEIR GUESTS WHO ARE UNFORTUNATELY A SMOKER?! They have CCTVS too to review that my brother keeps on going out the hotel JUST TO SMOKE even in the middle of the night, UNLESS IF IT'S NOT ALSO WORKING! They hold us off from 11:30 to 1:05 and couldn't even address the dispute and no MANAGER IN DUTY EVEN FACE US. And that made our appointments delayed! They keep on insisting that they can't let us off if we can't pay cos they need to rehab the room for 2-3 days cos of the smell that was left on the bathroom because my brother left his clothes inside without turning on the exhaust. WHY? ARE THEY NOT DEEP CLEANING THE ROOM PROPERLY? ARE THEY NOT USING MACHINES TO DISINFECT THE ROOM EVERYTIME THE GUESTS LEAVE? ARE THEY ONLY CHANGING THE SHEETS AND DO A LITTLE SWEEPS INSIDE? I AM PERSONALLY DISGUSTED HOW THEIR MANAGEMENT WORKS. THEY SHOULD BE MORE SPECIFIC THAT NO SMOKERS ALLOWED TO CHECK IN! Imagine those smoker's who also paid without even smoking inside the room. P.S: WE LEFT WITHOUT PAYING ANY AMOUNT COS IT'S NOT EVEN JUSTIFIABLE. PLUS WE ARE ALL SETTLED WITH OUR BILLS IN THE FIRST PLACE.