We stayed at Zuri Hotel Iloilo for 12 days, and while the location is convenient, several ongoing issues made the overall experience less comfortable than expected.
The room is spacious and includes a balcony, which is nice to use in the evening when it’s cooler. The hotel is also about a 5-minute walk to SM City Iloilo, which is a major plus.
Staff are generally polite, and housekeeping is helpful when approached in person. Special mention to JB and Sheryl they were attentive and consistently helpful during our stay. However, requests made through the phone often require multiple follow-ups.
Arrival and front desk service felt minimal. While there is a bellman available, assistance is not proactively offered you typically have to initiate or hand over your luggage before help is provided.
The breakfast buffet is average and becomes unorganized during busy periods. Guests are asked for their name and then sent inside without guidance, leaving you to find your own table. At times, there were no available seats, and guests were left standing without assistance. Staff appeared overwhelmed, and service felt disengaged during peak hours.
Noise is a major concern in this hotel. There are frequent events and gatherings, and sound carries easily through the hallways and into the rooms. We often heard noise from neighboring rooms, as well as kids running and playing in the hallways, even in the evenings.
One night was particularly disruptive. Starting around 9:30 PM, there was continuous loud noise from a nearby room furniture being moved, along with loud talking, shouting, and laughing. The vibrations could even be felt from the headboard.
The noise continued past midnight and into 1:00–2:30 AM. We contacted the front desk, and although they said they would address it, the noise did not stop. Even around 5:30–6:00 AM, it was still ongoing, which made it very difficult to rest.
We were informed that “quiet time” starts at 11 PM, but this does not appear to be consistently enforced.
Another factor that adds to the noise is the room doors. They tend to close loudly and cannot be shut quietly, so it often sounds like doors are slamming, especially early in the morning or late at night.
That said, there were also a few days when the hotel was noticeably quieter, and those were the more comfortable days. It really depends on whether there are events or large groups staying at the same time.
Another issue is the window-type air conditioning unit, which is quite loud especially at night and can disrupt sleep over multiple days.
To be clear, we understand that hotels host events and gatherings. We are not against that. However, there should still be proper management and noise control to ensure other guests are not affected. During our stay, this was not consistently handled. We have stayed at other hotels that also host frequent events but still maintain a quiet and organized environment without noise carrying into rooms or hallways.
Before booking, we read a mix of positive and negative reviews and chose to give this hotel the benefit of the doubt.
However, many of the concerns mentioned by other guests particularly regarding noise, service flow, and overall organization appear to still be ongoing.
For the overall cost of the stay, the experience did not feel like good value.
Overall, this hotel may be acceptable for a short 2–3 day stay, but for longer stays, comfort becomes inconsistent. We would likely consider other options in the future.
Heads up: Based on repeated feedback from other guests over time, these concerns do not appear to be isolated.
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