Spark by Hilton West Coxsackie

The difference from last year to this year was HUGE. The cleanliness was not there, pool was under renovation, the elevator didn’t work! Breakfast last year was awesome this year not even close.

The staff were amazing. I like the idea of the Spark hotels but this one had just opened and has some things to work out. First-they were overdoing cleaning with Fabulosa and our room stunk so bad we had to change rooms-the staff was very accommodating when changing our room. 2-towels were brand new/never washed so when you dried off with the towels you had little white fuzzies all over your body. 3-the floors looked dirty but it was just sloppy construction grout that was caked on the tile floors; as well as construction dust in the corners and under cabinets. Rooms had sloppy finishes on tile work and floors. 4-first room the AC sounded like a jet engine all night/second room AC was fine 5-first room had a nice shower with hot water/ second room had warm/cold water even after letting it run for 10 minutes. I didn’t get to take a shower on Sunday morning-water was too cold and had very, very low pressure. My husband took a quick 3 minute shower with the cold water. Second room the shower curtain was 10” too short and the whole bathroom got wet after my husbands shower and my trying to get hot water. 6-continental breakfast was very sparse. I just stayed in a Spark in Fort Wayne 2 weeks ago and their breakfast was nice with many choices. 7-second room-stains on the white coverlet. Pillows went flat quickly. Both rooms only 1 roll of toilet paper-no back up. Only two large towels for two adults for weekend.

The property seemed new, but unfinished. There were debris everywhere. We were assigned on the ground floor but unfortunately could not lock the bold lock. The manager kept assuring us it was fine without locking it from inside. We insisted in changing a room so we could sleep without worrying about intruders. The new room was on the second floor without an elevator. There were only two sets of towels and dust on the bathroom was visible. The shower gel bottle attached on the wall was empty. The hotel obviously needs more staff to maintain it. Everything was just very chaotic. I would not recommend this hotel.

Terrible all around. The room reeked of cigarette smoke and was dirty, the bathroom was gross. Stains on the floor and terrible lighting. We could not stay the night after we saw a bug under the pillow. Packed our bags and drove home. Would NEVER recommend for ANYONE!!!!!

This area is lacking on hotels but we booked this one, as we had points to use. While the hotel was clean, it was no up to todays standards. There were no easily accessible outlets for charging cell phones/laptops, ipad, etc. Mattress needs to be replaced as it was sunk into middle. Hotel is built of wood, so you can hear everything above/below you and next to your room. The staff was really friendly and helpful whenever we needed something. Breakfast was nice they even had Almond Milk for those who need it.

Basic bread and butter hotel , no sliding door if you have disabilities . No elevator . Room was very big and clean , didn’t smell , bed was comfortable , had refrigerator, microwave, sofa and two overstuff chairs . Shower was nice and hot but the soap and shampoo bottles on the wall had opened and were empty . Has truck and rv parking but it has deep ruts so tread lightly . Will stay again

No cold air air conditioning in the suite, no closed captions in TV, out of order jacuzzi and empty body soap squeezer in the shower. The lady receptionist was nice and helpful to carry our luggage upstairs since there was no elevator for the senior citizens with weak legs. The hotel needs to upgrade a long way.

The room very cleanly. Super cozy. Pool was great! The staff super friendly and helpful whenever we had questions. Check in and check out a total breeze. Also breakfast was great. Still trying to convince my husband to let me buy the same style pancake maker for the house. Would definitely stay here again. Definitely recommend staying here.

Friendly staff and very nice room but we did not appreciate that when we told the staff that our bathtub was not draining and we were out of the room for 8 hours during the day, giving them plenty of time to fix it (and it was a weekday), they did nothing to solve the problem. Otherwise, all was good. This place is very convenient to local sites (waterfalls) and was priced well.

this BW was just okay. It was close to the highway and was okay for a place to lay our heads for the night. The front desk staff were helpful in directing us to a place to eat after a long travel day.