Comfort Inn & Suites Sharonville - Cincinnati North

Breakfast was ok. Rooms were a little run down. A lot of stains throughout room.

The room was clean and no issues, however the pool is down and there was no mention of that on the website or at check-in so that was a bit disheartening. Otherwise I would book again.

The room given to me was occupied. How does that happen? Then, upon giving me a new room, the key didn’t work. After supposedly fixing the key, sent me upstairs with a staff member to unlock the door with a master key if mine still didn’t work. How would that solve my nonworking key to get back in? Questioned me twice about the occupied room as if I was the cause of the problem. They eventually resolved things, but very offputting.

Nice will come back

The advertised pool was “out of order”, and the continental breakfast was decent but is only available until 9:30, not 10:00 as stated on Expedia. We showed up for breakfast at 9:45 the first morning (along with another hotel guest) and breakfast was still being served so we enjoyed ourselves. The second morning when we showed up at 9:45, I saw that there was still food out but was told they were already starting to “clean up”, so we couldn’t have any. The hotel was quiet, and the beds were comfortable. The staff was friendly and helpful for the most part, but to call this a new or “fully renovated” hotel is a bit of a stretch. They’ve painted the walls and furniture, and put down new carpet. The bathroom in our room was new looking, except for the bathtub and all of it’s fixtures (the bathtub had been painted in spots, the shower head and grab bar were old and rusty, the drain/stopper was broken, and there was hair in the tub). The tile floor was also old, with dirty black grout and dust. It was an odd combination of old and new. Overall, the hotel was average. Staff was very friendly, or else I’d be docking another star.

I wanted to swim online didn’t say under renovation

The guy who checked us in was super nice. Told me that if I had any issues at all to just let him know and he would help us out.

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This hotel was under construction/remodel. There was no information on the site as to this. There were broken mirrors, broken windows and broken furniture strewn outside the main entrance. There were also no cars in the parking lot and no one at the main desk. The hotel was dirty and smelled. I did not stay here and found a different hotel in the area. The clerk did come to the front desk after I called a number that was at the front desk.

The curtains won't close. At all. They are not designed to be closed so there is a lack of privacy and the sun coming in. The hotel was in the process of being remodeled so I took that in to consideration. It wasn't clean but it wasn't dirty. Just old and in need of some big furniture updates. Also, the bed was so hard we couldn't sleep and checked out at 4:30 a.m. to go home. On the bright side there was a little pub in the area called the Blue Goose. Some of the best food around!