Comfort Inn & Suites Sharonville - Cincinnati North

The management was rude, unhelpful, and hung up on me. I will never stay there again

It appeared that the Manager & his family wete "living" there at the hotel. Several people complained about noise level. The kids were riding their scooters all over the place; parents weren't paying attention, as the kids were bumping into things & people!

The air conditioner was loud all night and the louvres were covered in mold (see photo). The room had a smell to it and the fan between the bedroom and main area was caked with dust/dirt (see photo). I tried to cancel my 2nd night … but I was stuck with it. Have photos but app will not allow me to attach them.

One previous reviewer noted, "how is this a Holiday Inn Express & Suites!!!!!" and I strongly second that feeling! This hotel was a dump! When we walked up to the hotel, my first indication was the blinds in the office that were all broken and at all different angles. This may seem like a small thing but it certainly was a indicator of the rest of the property. First off, the elevator floor was dirty. The room was dark, the carpeting looked like it hadn't been cleaned in ages, and it was torn and unraveling right by the door. The light switches looked like they had been installed in the 60's and actually looked unsafe. The bathroom door wouldn't stay open unless you used the door stop attached to the door which was quite inconvenient, particularly in the middle of the night. We've stayed at numerous HIE&S and I've never not wanted to spend the night. We had booked three nights and decided to cancel the remaining two nights. And considering the shape of the room, etc., we opted to eat breakfast at a nearby Waffle House! The only good thing about this hotel was the bed. It was clean and comfy, but overall we were never so happy to check out of a hotel.

This was not a Holiday Inn Express. Ive stayed at dozens axross the US and this looked and smelled more like an old Extended

Staff was super rude , you guys ran out of bread which shows the hospitality

This hotel is filthy. The carpets in the common areas are black with dirt and littered with debris. The hotel is run down. The toilet in the bathroom was rusty, the shower nasty and overall the place is a dump. The only good experience was easy check in and kind desk clerk.

Friendly service. Clean facility.

When we went to out room, we seen centipedes running. Carpet was nasty, turned my socks black. Shower was gross. Worst part was my vehicle was parked in the parking lot and was broken into. Two windows smashed at 4:35am. Hotel clerk did not alert me to the damage done to my vehicle, until after the police called me and i went outside to see the damage. The clerk told me not to mention the video surveillance to my insurance company. Just give the the police report!! Absolutely worst stay ever!!!!!

TV didn't work...dated rooms