Balmer Lawn

Lovely location in the new forest. Helpful and friendly staff, comfy room and a great breakfast.

Room a bit pokey and no view.

Location

Hotel room looked tired bed was uncomfortable and pillows were terrible

We chose your hotel (Balmers Lawn) to spend the weekend celebrating my wifes 70th birthday having spent a weekend here on our anniversary the previous year. Breakfast was very good, the staff were amazing and location absolutely idyllic.

However we reported to reception that in our room (55) our wash basin has a large crack in it. The first night (Friday) our bed began to separate and we found the mechanical brackets top and bottom had not been used to fix the bases together, and the wing nuts were wound right in so it was obvious the brackets had not simply come loose but had never been connected and had to do ourselves in recently hours of the morning. We noticed when moving the bases that the carpet under the bed was absolutely appalling it had not been hoovered for somewhere and included cut paper, an ear plug and much detritus, pictures We reported this to reception the following morning with photos. Interventionist appeared directors this and apologised.On our return the carpet beneath the bed had been hovered.