Sumitel Hotel 500 meters from Mall Road

room size was more than adequate. service of staff was quick. reception staff helped me arrange for cab to airport.

hot water for shower facility not working properly. geyser system too slow, had to bathe in cold water on an extremely cold darjeeling night. even the hair dryer didn't work properly and wasn't replaced either. for the amount of money being charged, they should atleast have heated beds.

It was clean and the location is awesome.

The food from the restaurant was a little bit pricey.

Very good in taste. Nice behaviour of staffs

Nothing

Excellent kanchanjunga view from the room. Breakfast was good.

Though breakfast spread was good but refilling them took a lot of time .

Service staff

Not much clean linens , Not enough hot water in the toilet

The service at this hotel is a disaster. When booking a tour to go to Tiger Hill to watch the sunrise, we were told to wait in the street, down the hotel 3 minutes walking, from 0300 to 0400 to wait for the driver in very cold temperatures. We were later given different information. After booking the car to take us to the railway station, there was no note in the system about the booking or the payment. This was sorted out however at thst time of departure we called the driver who informed us he was never informed of the departure time. They did provide a heater in the room as there is no heat in the hotel and we were there mid December. Room was large. The restaurant is horrible, wouldnt recommend. Bad food, cant pay by card as machine doesnt work. Cant pay by cash as no change. Staff are completely not trained and for this reason i would not recommend. As full time travellers, we appreciate helpful staff and unfortuntely there werent any at this hotel with tge exception of the night desk clerk. Very nice young man.

View from the room marvelous.clean room,gentle stuff,good location, delicious breakfast.