Sumitel Hotel 500 meters from Mall Road

Courteous staff. New hotel. Good breakfast spread

Poor location. Have to walk in the Lane with luggage to reach the hotel from the drop location. Not worth paying 18,500/- for 2 nights

Staffs were very good...moderately clean...enough space in the lobby...good food in the restaurant...awesome bakery downstair....hot water available all the time

1. No view from the window 2. Room is smaller than the image shown here 3. Towels are so rough that you can easily use them as floor mat 4. No sofa, no centre table, only 2 wooden hard chair in the sitting area 5. TV without any channels

It was clean and had all required amenities in the room.

A request for an extra blanket at night, as it suddenly became cold was declined. The check out time at 10am is very inconvenient, it should be extended by 2 hrs to noon.

Friendly Team

I don't understand how this hotel has 4 stars: 1/ The room smelled bad; 2/ cleaning is not qualitative; 3/ I can't understand why since 9:30 am they are constantly calling and pressuring me to check out by 10:00 am. I have never seen this 'stupid' rule in any hotel; 4/ I do not recommend having dinner at the hotel. Flavorless food. 5/ Too expensive. A lot to improve 😪

I love their staff behaviour