Best Western Plus Des Moines West Inn & Suites

David at the Desk was extremely courtesy and friendly The breakfast had a very good assortment. Thought the little doggie treats was very nice. Never have I gotten that at another other hotel

Nothing

Friendly and helpful staff.

The water pressure was very low on the 3rd floor. Toilet would barely flush.

Breakfast ends at 9am, very early from other hotels I've stayed at!

Location.

When we checked in, we stated we needed to change the card on file. The employee (a gentleman that has worked there for years because he has been there when we stayed here previously) stated "you need to change the card when you check out." Upon checking out, a different employee stated "oh you cannot do that, we charged you at check in." When we explained the other employee told us to do it at check out, we were basically told "oh well." Also, our shower drained incredibly slowly ( like finally drained after about an hour) and the water temperature was luke warm. Bed was kind of hard. This was our fourth time staying here, but we will NOT be back due to the inconvenience of the wrong card being charged and lack of solutions. They could have easily done a refund and then charged the correct card. No customer service, no solutions, just the "oh well we have your money" attitude. Fortunately, there are plenty of other hotels in the same area to choose next time.

My stay was excellent

Breakfast was very nice.

Very good , big selection , hot and good

Post the actual price , not some low price not counting fees and taxes All you do that