Best Western Plus Des Moines West Inn & Suites

Na

David, Kathy, Arvin and the rest are always over the top helpful and accommodating for my wife and my needs. We chose this hotel as a recovery location after my wife's kidney transplant and the service was more than we could hope for. Since, we have chosen BW plus in Clive for all follow up visits and any stays we have in Des Moines area.

I have stayed at this hotel several times over the past 10 years. It is always clean and in great condition. They have recently done some upgrades. The staff is friendly and the breakfast is great compared to other BW hotels. Since I travel alone, I particularly like the security that I feel staying at this location.

Room was clean, although the smell of the cleaner was very strong. Bed was fairly comfortable. Very good breakfast. For the price, it was a good overnight stay on a longer road trip.

While I understand pictures are not going to match every hotel to an exact match, this room wasn’t even close to the photo’s. Damaged furniture, tv was extremely old and quiet, we could barely hear it. Highway makes the location extremely loud, had I known this we would have booked somewhere else. We also showed up 30 minutes after check in and had to wait before our room was even ready. Only 1 person at the front desk and he was on the phone for about 10 minutes before he was able to help us. Overall not a great visit.

This was the best Best Western hotel I've ever stayed at and I almost always stay at Best Westerns. Everything was great! Breakfast was very good (love the yogurt dispenser and fresh fruit combo to make a custom yogurt). Staff was very friendly. Rooms clean and everything worked. Fantastic hotel!

Its an okay hotel but we have stayed at much better Best Western Pluses. The pool and hottub are lights out and you must ask front desk to turn on the hot tub. The breakfast is the same everyday with the exception of the meat choice. Just an ok room nothing to brag about.