Best Western Plus Belize Biltmore Plaza

Relatively good location outside of town but in an area with shops and restaurants Large and comfortable room with good air conditioning Friendly bar and restaurant

Very poor communication- we tried to book the shuttle with messages via booking, email and phone with no response for weeks. Eventually had to find our own taxi Hotel generally seemed short staffed at the front desk No outdoor windows for the room- window was to the hallway

Tuve un problema con el servicio de transporte del Hotel, reservamos para que nos recogieran y no llegaron por nosotros y nadie me respondió. Aún no tengo respuesta del Hotel por no cumplir con ese servicio. Ni siquiera me reembolsaron.

The hotel is big, with a good location. The room is comfortable and the hotel offers tours and transportation

Restaurant and tours are a bit pricy, but overall, a good hotel.

They have done tons of renovation and expansion to the hotel. The garden is beautiful. Love the colorful vegetation and cleanliness of the property. Apart from the front desk personnel, the staff are warm and friendly

FRONT DESK ONLY!! ...Upon check in we were informed by front desk that they overbooked us and there were no rooms available and needed to relocate us to another property. Booked 36hours prior to arrival and no one reached out to inform us about the overbooking. My husband told them we were not going to another property and in a matter of seconds, our room was available. Front desk experience left a bad taste in our mouths. We came on last minute trip in October and also got the same treatment, so we certainly feel like we are not welcome.

They double charged me and are not responding to my request to rectify the problem