Holiday Inn Express & Suites Houston - Memorial Park Area by IHG

The night time front desk lady was terrible and very rude. But the morning front desk people were very helpful and very respectful very nice ladies

It was remodeling and the night front desk lady her name was Lorraine

Most of the front desk staff was nice, beds were comfy, breakfast was a standard hotel breakfast but tasted good.

Our room didn’t have a darkening shade, only a blind that let a lot of light in. When we asked the front desk, they said “it’s how it is” but you can obviously see from the outside that all the other rooms have a shade. Also it’s a little loud due to the freeway noise.

Not a lot of food varieties.

Fantastic stay! The breakfast was first rate, more than I was expecting. The amenities were luxurious, the lighting, ample, or subtle, whichever you wanted. Everything was very clean, pillows were fluffy and beds very comfy. I saw some people complain about the heat in the rooms and the noise from the highway, but we did not experience either. In fact, the air-conditioning works so well we had to turn it down once we got in the room! Full lighting in the bathrooms, and a sink big enough for two people’s bathroom kits. Would highly recommend and will probably stay here again!

Staff was friendly.

Pool and gym closed, one elevator not working. Key cards never worked consistently. Location had homeless people all around and only one way in to hotel access very limited.

This entire experience was TERRIBLE. My check- in was okay, but everything after that went downhill. There is only ONE elevator for that entire building which patrons have to share with ALL THE STAFF. The FIRST time I left my room to go eat I was unable to return to my room because the key would NOT work. With only ONE elevator, I had to return to the desk FOUR TIMES and I'm a disabled veteran. Which was the MAIN problem, I requested a disabled room in advance but none were available. So riding an elevator, waiting in the hall and going back and forth to the desk was extremely tiresome. The last time was at 10:00 PM when I returned from a Military function wearing heels. On my forth trip downstairs, I asked the staff at the desk to come to the room and at THAT time, the card worked. Upon time for checkout, I was afraid to lock my door for fear of being locked out so I had to make two trips with my bags and LEAVE my door ajar. Two times I was in the elevator with staff that attempted to keep me off the elevator by slanting their carts toward the entrance of the elevator, one was named Danielle, the other acted as if she couldn't understand English when I observed her speaking to the desk staff just fine. And another got on the elevator, with coffee in her hands, only to get off on the 2nd floor. And lastly, there are MORE parking spaces for Diamond members than handicapped customers. I will NEVER stay in this hotel again when im in town for veteran events.

Only thing I would note for anyone staying, it's right next to IH 10 so might be noisy. The area didn't feel safe for me and my daughter but that's probably b/c we arrived late in the evening.

Everything was perfect.