Holiday Inn Express Hotel & Suites Fort Wayne by IHG

Breakfast was very good. Service was amazing .rooms were clean very friendly give it a 8 out of 10.

There was music playing in till like 1 or 2 in morning all I couldn't hear is basses I thank it was coming from the housing right behind us. But other than that it was very happy. But I will never use booking .com even again....

Staff bras kind and helpful.

Checked into my room around 5 and it was warm so I turned ac down to 67. Returned back to my room around 11-11:30 room was still warm. It felt like the a c was just a fan running with no cold air. Called front desk 3 times and phones were not working. So I went to the front desk to let the Desk person know. He came up and checked and said it was blowing air, which it was, but it was not cold. Said he would check for another room. Went back down to desk. Because phones were still not working. And he said, they were booked, but he would put me in a room that was considered out of order. Because the TV did not work. But he had just turned it on, and it worked. I said, okay, may I just make sure there is cold air, because I have severe asthma. It did indeed have cold air. So I went back upstairs, packed my room. Moved everything back down.Turn on all the lights and inspected the room. And someone had been in there. The bed was rumpled, sheets were rumpled. Towel used up on bathroom counter, facial wipe in the garbage can and the television indeed did not work. It turned on and off. But there was muffled sound and distorted picture on every channel. I was so tired at this point, it was about 1am. That I just went to bed. And decided to pp0address my issues with the front desk before I leave. In the meantime my elderly mother was on a separate floor that had people In the hallway until morning hours talking very loudly, yelling profanities. She had to call front desk. They did take care of it. But it continued for the two night stay that we were there, it was miserable for her. I addressed our concerns at checkout. The girl was very kind and said she would have her manager call us the next day. We checked out sunday. It is now thursday and no one has contacted me. I hope they do contact me before I have to reach back out to them to possible resolve some of the issues.

Their beds and pillows are the most comfortable out of all the hotels we stsy at.

People were very friendly

Outlets were in poor condition