Hampton Inn - Great Falls

מלון מאוד נעים, שקט, חדר מרווח ונקי. המיקום מעולה, חניה בשפע. צוות מאוד אדיב. כל בקשה נענתה מידית עם חיוך. ארוחת בוקר מצוינת. קפה חופשי כל היום. היתה לנו חוויה נהדרת. נשמח לבוא שוב.

Everything was very nice.

You need to flip the mattresses because they are squished down on one side maybe you fell like you’re rolling to one side.

It was very roomy. The sitting area was nice.

The shower curtain wasn't long enough.

First, I am a Hilton diamond and have been for the last several years. So far this year I have stayed at Hilton properties for 55 nights. I am used to most travel hick-ups and normally roll with the punches. However, as is customary with most hotels, accommodations are made for people who stay and pay many thousands of dollars each year to a hotel chain. For the first time this year I had the occasion to have morning meetings and a late afternoon flight. Since I needed professional attire for my meetings and would prefer to fly more comfortably, I requested an extra hour to the posted check out time. This is usually granted with a smile or it's been declined due to a huge turnaround of rooms which I totally understand. Neither was what I was presented with. A laminated sheet of paper was shoved in my face and I was told I could certainly check out an hour later but I would be charged an extra $40 for the privilege. This is totally unreasonable and extortion. Especially to the people that keep hotels in business! I called Hilton corporate and was told this is not their policy but the franchisees make up their own. I will never stay at this property again and I truly hope you won't either.

Everything was on point definitely recommend and im going there every chance I get

The women in the breakfast is very enjoyable, breakfast food was typical but hot and clean, fruit was fresh, clean ad well done

Second visit to this property in the last month both for work. I asked for rooms on the none highway side, The lobby folks were rude and unaccomadating. Both times they ended up giving me a room on the highway side, when i complained they were dismissive. The second go around they changed my room but had an attitude.

We were not offered water or recognized as members when we arrived. Needed to do laundry and was told they had a washer and dryer that took quarters and if we needed change they had quarters. After gathering laundry, they said they only had $1.50 in quarters. Each machine required $2 for a load. The room had a peculiar smell. I asked at front desk if this was common to have a bad odor and if any other guests had complained and was told no. Later I noticed that the vent in the room was dirty, damaged and appeared to have had moisture. This may have been the source of the odor. Housekeeping knocked on the door at 9 a.m. and woke us up. I have never had this happen at ANY place I’ve stayed. Unacceptable! We decided to leave soon after and in our rush to empty the room left a jacket in the closet. It’s one of those closets that the door slides from the closet to cover the bathroom as well. We discovered that we’d left it several hours after we left. I called and was told that it had been found. I told them we’d be back to get it on Sunday (2 days later). I also texted the manager who confirmed they’d hold it for me to pick up. We showed up on Sunday as planned and no one could find it. They assured me they’d mail it to me. I still don’t have it. My messages and calls to the manager have not been returned. Obviously someone took the jacket. Avoid this place. We saw a Best Western near where we had dinner. If in the area I’d stay there instead.