Hotel Casa Ariana

Lovely place, in a great location, 5’ walk from the lagoon, 10’ to the town centre, meaning a lot of quiet yet close to everything (there’s even a little store next door which has almost everything). Rolando is one of the best host I ever had (and I travel a lot), always available, courteous, ready to help, full of recommendations (all great) and lovely to chat with (in Spanish). The room was lovely and clean, and we loved the patio so much that we even spent a couple of afternoon there, just reading our books under the banana trees with birds and squirrels running around. Wifi was fine, I had conference calls with no issues at all, shower was always perfect. Great value for the money, absolutely recommend it!

Struggling here. I guess the bed was comfortable.

Surprised by the positive reviews on this site. Cute, elderly staff do not a good hotel make. I paid less for a far superior twin room with a lake view, free water and fully equipped full kitchen just days earlier, but had to move here to extend my stay in Bacalar. This is a rather disappointing alternative to my earlier, cheaper hotel room. The photos are inaccurate. It's more shabby than it looks in the photos. Stains on ceilings. A general photo shows pans on a stove, suggesting there's a kitchen, but kitchenettes are only in some rooms. There's a communal microwave. With rodent droppings nearby and no cutlery, plates or bowls. When I asked for such, the face of the lady turned sour as if I was asking for something exceptional. She did get some dirty utencils from a cupboard in a stockroom. With no facilities, I had to wash everything in my bathroom in shampoo! I would have picked another hotel had I known there was no kitchen. There's noise from reception from a TV and an annoying regular beep from a movement sensor. Pack earplugs. Room 1 is not quiet. It's right on the road with noisy vans and motorbikes passing. Lots of rude guests screaming across the courtyard to each other after 9pm and before 6am. No free water. No hand towel. No drinking glasses. No kitchen. 4% extra for card payments. Extremely disappointing.

Property wasn't as it's on Expedia publication pictures, property was not well maintained. Staff was friendly but I only see them when my husband and I arrived. Location was kind of far from the center and we didn't feel safe while walking at night due to poor street lightning. I found out better and cheaper places when we explore the town. I will not stayed here again.

Very friendly staff!

Staff very friendly and helpful!. Close to the town and Lagoon! Lots of choices for restaurants and shops. Tours are very affordable.

Very sweet elderly couple who owns the place! Loved it!

La atención fue muy buena, nos apoyaron con el paseo en lancha a la Laguna, también con muy buenas recomendaciones de restaurantes. El Sr. Rolando es muy amable y con mucha disponibilidad. La propiedad es pintoresca y las habitaciones muy amplias y cómodas.

The staff, ronaldo?, was great. I was concerned about parking as we had a vehicle packed to the brim and didn't want to fully unload it. He allowed me to park in his spot inside and kept things safe for me. He was attentive to my concerns and was going to allow me to go to another hotel without any cancellation issues even!

Todo muy bien , limpia comoda, las habitaciones