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6.5 / 10 Guest Rating

SureStay Hotel by Best Western Santa Cruz

516 Water Street, Santa Cruz, us

SureStay Hotel by Best Western Santa Cruz - main view

About the Property

Convenient Location
Situated in Downtown Santa Cruz, our hotel is just a short stroll away from an array of shops and dining options, perfect for exploring the vibrant neighborhood.

Comfortable Accommodations
Experience convenience in every room with a microwave and refrigerator, ideal for late-night cravings or preparing light meals during your stay.

Great Amenities
Start your day right with a complimentary continental breakfast and catch up on the latest news with a free copy of USA Today Newspaper.

Ready to experience the perfect blend of comfort and convenience? Book your stay at SureStay Hotel by Best Western Santa Cruz now and make the most of your visit to Santa Cruz!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

A room safe fee will be charged per room, per night in addition to the taxes to be collected for each reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 1
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 2
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 3
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 4
1/4

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 Queen Beds, Nonsmoking, Ground Floor

Non-refundable
Breakfast Included
20% OFF$450.63

$360.5

Includes taxes & fees
King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room offers air conditioning and a tea and coffee maker. The unit offers 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Room Only
20% OFF$382.43

$305.94

Includes taxes & fees

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Breakfast Included
20% OFF$412.98

$330.38

Includes taxes & fees
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 1
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 2
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 3
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 4
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 5
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 6
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 7
1/7

Queen Rooms with Two Queen Beds - Non-Smoking

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

QUADRUPLE 2 Queen Beds Non-Smoking Ground Floor Work Desk Microwave And Refrigerator Continental Breakfast

Non-refundable
Breakfast Included
20% OFF$516.19

$412.95

Includes taxes & fees
King Room - Non-Smoking/Ground Floor - Photo 1
King Room - Non-Smoking/Ground Floor - Photo 2
King Room - Non-Smoking/Ground Floor - Photo 3
King Room - Non-Smoking/Ground Floor - Photo 4
1/4

King Room - Non-Smoking/Ground Floor

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$339.15

$271.32

Includes taxes & fees

Guest Reviews

6.5
Good628 verified reviews
AI Summary

Guests highly rate the location and frequently praise the friendly staff.

Categories

Cleanliness4.5
Service6.9
Location8.5
Room Quality4.4
Amenities7.0
Value for Money8.4
Food and Beverage5.5
Overall Experience6.9

Select topics to read reviews

A
AlexandrabrBR
Verified booking
couple
Standard Room
Stayed in Aug 11, 2025

"Good"

5.0
Helpful?
A
Ashley
Verified booking
Standard Room
Stayed in Aug 10, 2025

"Good"

2.0

the front desk guy was rude

Helpful?
M
MercedesusUS
Verified booking
family_with_children
Standard Room
Stayed in Aug 9, 2025

"It was horrible never again"

1.0

It was dirty very rude. Customer service was very bad made me and my family feel very uncomfortable.

The fact that The Manager was very disrespectful, he even spoke to my kids in a disrespectful manner

Helpful?
N
NadinedeDE
Verified booking
couple
Standard Room
Stayed in Aug 8, 2025

"great location close to downtown, quiet"

8.0

Toilet flush was black. We had to ask for a plunger and use that one every day.

Helpful?
A
amaris
Verified booking
Standard Room
Stayed in Aug 8, 2025

"Exceptional"

10.0

DEFINITELY COMING BACK!

Helpful?
S
Sam
Verified booking
Standard Room
Stayed in Aug 2, 2025

"Excellent"

8.0

Good location, clean.

Helpful?
T
ThomasusUS
Verified booking
young couple
Standard Room
Stayed in Jul 31, 2025

"Exceptional"

10.0
Helpful?
J
Juanita
Verified booking
family_with_children
Standard Room
Stayed in Jul 30, 2025

"Exceptional"

10.0

Quick check in.

Helpful?
A
AvelinausUS
Verified booking
family with young children
Standard Room
Stayed in Jul 30, 2025

"Superb"

9.0
Helpful?
N
Noemi
Verified booking
Standard Room
Stayed in Jul 30, 2025

"Good"

4.0

Place was just scary. Lock on my door appeared tampred so I asked for another room. Got one next to

Helpful?
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