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6.5 / 10 Guest Rating

SureStay Hotel by Best Western Santa Cruz

516 Water Street, Santa Cruz, us

SureStay Hotel by Best Western Santa Cruz - main view

About the Property

Convenient Location
Situated in Downtown Santa Cruz, our hotel is just a short stroll away from an array of shops and dining options, perfect for exploring the vibrant neighborhood.

Comfortable Accommodations
Experience convenience in every room with a microwave and refrigerator, ideal for late-night cravings or preparing light meals during your stay.

Great Amenities
Start your day right with a complimentary continental breakfast and catch up on the latest news with a free copy of USA Today Newspaper.

Ready to experience the perfect blend of comfort and convenience? Book your stay at SureStay Hotel by Best Western Santa Cruz now and make the most of your visit to Santa Cruz!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

A room safe fee will be charged per room, per night in addition to the taxes to be collected for each reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 1
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 2
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 3
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 4
1/4

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Room Only
20% OFF$201.41

$161.13

Includes taxes & fees

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Breakfast Included
20% OFF$215.21

$172.17

Includes taxes & fees
King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room offers air conditioning and a tea and coffee maker. The unit offers 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

ROOM, KING BED

Non-refundable
Breakfast Included
20% OFF$175.01

$140.01

Includes taxes & fees
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 1
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 2
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 3
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 4
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 5
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 6
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 7
1/7

Queen Rooms with Two Queen Beds - Non-Smoking

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

ROOM, 2 QUEEN BEDS

Non-refundable
Breakfast Included
20% OFF$200.51

$160.41

Includes taxes & fees
King Room - Non-Smoking/Ground Floor - Photo 1
King Room - Non-Smoking/Ground Floor - Photo 2
King Room - Non-Smoking/Ground Floor - Photo 3
King Room - Non-Smoking/Ground Floor - Photo 4
1/4

King Room - Non-Smoking/Ground Floor

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Room Only
20% OFF$175.84

$140.67

Includes taxes & fees

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Breakfast Included
20% OFF$187.43

$149.94

Includes taxes & fees
Queen Room with Roll-In Shower - Disability Access - Photo 1
Queen Room with Roll-In Shower - Disability Access - Photo 2
Queen Room with Roll-In Shower - Disability Access - Photo 3
Queen Room with Roll-In Shower - Disability Access - Photo 4
1/4

Queen Room with Roll-In Shower - Disability Access

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

28 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

ROOM, QUEEN BED, ACCESSIBLE

Non-refundable
Breakfast Included
20% OFF$175.01

$140.01

Includes taxes & fees

Guest Reviews

6.5
Good628 verified reviews
AI Summary

Guests highly rate the location and frequently praise the friendly staff.

Categories

Cleanliness4.5
Service6.9
Location8.5
Room Quality4.4
Amenities7.0
Value for Money8.4
Food and Beverage5.5
Overall Experience6.9

Select topics to read reviews

D
Dale
Verified booking
Standard Room
Stayed in Sep 20, 2025

"unhappy"

4.0

bathroom door would not open completely because it hit the toilet. Had to slide around door to close. Bed was very hard and uncomfortable. No threshold and raised lip between bedroom and bathroom floors with gap, tripping hazard. A/c unit half melted on one side. No hot water at 9am on a saturday.

Helpful?
R
Rebecca
Verified booking
partner
Standard Room
Stayed in Sep 19, 2025

"Exceptional"

10.0

It was so comfortable! The size is perfect! The bed was so comfortable!

Helpful?
D
David
Verified booking
Standard Room
Stayed in Sep 15, 2025

"Lover Sure Stay Santa Cruz "

10.0

Definitely very amiable service. Clean and well maintained facilities. Continental breakfast is tasty if spare, but absolutely delicious for the price. Nothing else in Santa Cruz delivers more bang for the buck without any negatives

Helpful?
I
IRIS
Verified booking
family
Standard Room
Stayed in Sep 10, 2025

"Exceptional"

10.0

Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!

Helpful?
M
MagdausUS
Verified booking
couple
Standard Room
Stayed in Sep 8, 2025

"Nice and quiet! Prices could’ve lowered."

8.0

The location is good ! No to far from the beach !

Prices are too high!

Helpful?
B
BrendausUS
Verified booking
couple
Standard Room
Stayed in Sep 8, 2025

"Excellent"

8.0
Helpful?
I
Irina
Verified booking
family
Standard Room
Stayed in Sep 5, 2025

"Good"

2.0

Dirty floors,, homeless slept by our car at night, spider webs, breakfast wasn’t refilled when needed, no washcloths,, rude staff

Helpful?
C
Chris
Verified booking
family_with_children
Standard Room
Stayed in Sep 3, 2025

"Exceptional"

10.0

Great value and strong ac, easy parking and breakfast.

Helpful?
V
VeronicausUS
Verified booking
extended_group
Standard Room
Stayed in Sep 1, 2025

"Rooms were great but the breakfast was decent."

8.0

Clean facilities

Breakfast was lacking

Helpful?
E
edwin
Verified booking
family
Standard Room
Stayed in Sep 1, 2025

"Good"

2.0

Will not be staying here again. Best Western can do better, this property is in bad conditions. For the price I paid, $400, for one night. I expected BW to hold a high standard for this facility. Rooms are dirty, beds very uncomfortable and outsated to say the least. Bathroom was moldy and shower rod was rusty all around. Breakfast was just cereal, waffles and muffins-terrible. Stay away people.

Helpful?
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