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6.5 / 10 Guest Rating

SureStay Hotel by Best Western Santa Cruz

516 Water Street, Santa Cruz, us

SureStay Hotel by Best Western Santa Cruz - main view

About the Property

Convenient Location
Situated in Downtown Santa Cruz, our hotel is just a short stroll away from an array of shops and dining options, perfect for exploring the vibrant neighborhood.

Comfortable Accommodations
Experience convenience in every room with a microwave and refrigerator, ideal for late-night cravings or preparing light meals during your stay.

Great Amenities
Start your day right with a complimentary continental breakfast and catch up on the latest news with a free copy of USA Today Newspaper.

Ready to experience the perfect blend of comfort and convenience? Book your stay at SureStay Hotel by Best Western Santa Cruz now and make the most of your visit to Santa Cruz!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

A room safe fee will be charged per room, per night in addition to the taxes to be collected for each reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 1
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 2
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 3
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 4
1/4

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Room Only
20% OFF$201.41

$161.13

Includes taxes & fees

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Breakfast Included
20% OFF$214.76

$171.81

Includes taxes & fees
King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room offers air conditioning and a tea and coffee maker. The unit offers 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

ROOM, KING BED

Non-refundable
Breakfast Included
20% OFF$180.25

$144.2

Includes taxes & fees
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 1
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 2
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 3
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 4
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 5
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 6
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 7
1/7

Queen Rooms with Two Queen Beds - Non-Smoking

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 queen beds, nonsmoking

Non-refundable
Breakfast Included
20% OFF$177.51

$142.01

Includes taxes & fees
King Room - Non-Smoking/Ground Floor - Photo 1
King Room - Non-Smoking/Ground Floor - Photo 2
King Room - Non-Smoking/Ground Floor - Photo 3
King Room - Non-Smoking/Ground Floor - Photo 4
1/4

King Room - Non-Smoking/Ground Floor

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$155.23

$124.18

Includes taxes & fees
Queen Room with Roll-In Shower - Disability Access - Photo 1
Queen Room with Roll-In Shower - Disability Access - Photo 2
Queen Room with Roll-In Shower - Disability Access - Photo 3
Queen Room with Roll-In Shower - Disability Access - Photo 4
1/4

Queen Room with Roll-In Shower - Disability Access

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

28 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

Accessibility - 1 Queen, Roll-in Shower, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$155.23

$124.18

Includes taxes & fees

Guest Reviews

6.5
Good628 verified reviews
AI Summary

Guests highly rate the location and frequently praise the friendly staff.

Categories

Cleanliness4.5
Service6.9
Location8.5
Room Quality4.4
Amenities7.0
Value for Money8.4
Food and Beverage5.5
Overall Experience6.9

Select topics to read reviews

T
TylerusUS
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Good"

1.0

The younger kid working there was kind.

Terrible service from staff. I got a ton of attitude when asking for a second key for my girlfriend. The older guy was super rude to me. It's pretty run down for the price.

Helpful?
D
DantesusUS
Verified booking
family_with_children
Standard Room
Stayed in Jan 15, 2026

"Exceptional"

10.0
Helpful?
C
ChristinausUS
Verified booking
solo_traveller
Standard Room
Stayed in Jan 6, 2026

"Good"

4.0

Location

Was told no extra blankets by a rude employee then was told there was no late check out even though the website offers it.Miilk at breakfast was spoiled which made the waffles disgusting. Floor was so dirty it turned our socks black. Loud neighbors. Pool is not heated as advertised. Very disappointing stay.

Helpful?
E
EdaenausUS
Verified booking
solo_traveller
Standard Room
Stayed in Jan 3, 2026

"Good"

1.0
Helpful?
Y
yolandefrFR
Verified booking
family_with_children
Standard Room
Stayed in Dec 31, 2025

"Exceptional"

9.0
Helpful?
Y
yasobanta005usUS
Verified booking
family_with_children
Standard Room
Stayed in Dec 29, 2025

"Overall its a budget friendly and good for the location"

10.0

The location and room selection range

Breakfast options-

Helpful?
H
HosierusUS
Verified booking
family_with_children
Standard Room
Stayed in Dec 17, 2025

"Exceptional"

10.0
Helpful?
R
RaquelusUS
Verified booking
couple
Standard Room
Stayed in Dec 8, 2025

"Good"

1.0
Helpful?
R
RaquelusUS
Verified booking
couple
Standard Room
Stayed in Dec 8, 2025

"Good"

1.0
Helpful?
V
VICTORIAusUS
Verified booking
family_with_children
Standard Room
Stayed in Nov 10, 2025

"Good"

3.0

Floors were dirty. Had plumbing issues and didn’t work. Parking lot was full to capacity and really hard to maneuver with a large vehicle

Helpful?
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