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6.5 / 10 Guest Rating

SureStay Hotel by Best Western Santa Cruz

516 Water Street, Santa Cruz, us

SureStay Hotel by Best Western Santa Cruz - main view

About the Property

Convenient Location
Situated in Downtown Santa Cruz, our hotel is just a short stroll away from an array of shops and dining options, perfect for exploring the vibrant neighborhood.

Comfortable Accommodations
Experience convenience in every room with a microwave and refrigerator, ideal for late-night cravings or preparing light meals during your stay.

Great Amenities
Start your day right with a complimentary continental breakfast and catch up on the latest news with a free copy of USA Today Newspaper.

Ready to experience the perfect blend of comfort and convenience? Book your stay at SureStay Hotel by Best Western Santa Cruz now and make the most of your visit to Santa Cruz!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

A room safe fee will be charged per room, per night in addition to the taxes to be collected for each reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 1
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 2
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 3
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 4
1/4

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Breakfast Included
20% OFF$170.8

$136.64

Includes taxes & fees
King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room offers air conditioning and a tea and coffee maker. The unit offers 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed

Non-refundable
Breakfast Included
20% OFF$153.06

$122.45

Includes taxes & fees
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 1
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 2
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 3
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 4
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 5
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 6
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 7
1/7

Queen Rooms with Two Queen Beds - Non-Smoking

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 queen beds, nonsmoking

Non-refundable
Breakfast Included
20% OFF$159.48

$127.58

Includes taxes & fees
King Room - Non-Smoking/Ground Floor - Photo 1
King Room - Non-Smoking/Ground Floor - Photo 2
King Room - Non-Smoking/Ground Floor - Photo 3
King Room - Non-Smoking/Ground Floor - Photo 4
1/4

King Room - Non-Smoking/Ground Floor

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$139.25

$111.4

Includes taxes & fees

Guest Reviews

6.5
Good628 verified reviews
AI Summary

Guests highly rate the location and frequently praise the friendly staff.

Categories

Cleanliness4.5
Service6.9
Location8.5
Room Quality4.4
Amenities7.0
Value for Money8.4
Food and Beverage5.5
Overall Experience6.9

Select topics to read reviews

M
masonusUS
Verified booking
couple
Standard Room
Stayed in Mar 19, 2026

"Did not honor courtesy my late check out, banged on my door first thing in the morning and told me"

1.0
Helpful?
Z
zoeusUS
Verified booking
solo_traveller
Standard Room
Stayed in Mar 19, 2026

"Exceptional"

10.0
Helpful?
G
Verified GuestusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 18, 2026

"Good"

1.0

Location

Pictures on line deceiving Very loud people upstairs we could hear them talking with tv on all night. Felt like the room was not clean enough.

Helpful?
C
CarlieusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 16, 2026

"Good"

5.0
Helpful?
A
AndreausUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 10, 2026

"Excellent"

8.0

Todo

El desayuno

Helpful?
M
Mark WendlandusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 9, 2026

"Exceptional"

10.0

Instant hot water in the shower and the water remained hot. Microwave, coffee machine and refrigerator is a plus

N/A

Helpful?
E
EthingtonusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 8, 2026

"Good"

1.0
Helpful?
Y
yolandefrFR
Verified booking
couple
Standard Room
Stayed in Feb 27, 2026

"Good"

6.0

Contrairement à mon premier séjour une semaine auparavant, c'est plutôt ce que je n'ai pas appréciée

Contrairement à mon premier séjour une semaine auparavant, j'ai été quelque peu déçue. J’avais semble-t-il validé une chambre pour personne avec handicap. Le personnel ne parlant pas français je n'avais pas tout compris. Heureusement j'ai pu changer de chambre le surlendemain (merci l'appli traduction). Par contre en une semaine la qualité avait bien changée. Pas de savon dans la douche, faire un lit de façon correcte semblait apparemment quelque chose de difficile (du coup j'avais tout refait)machine à café en panne, pratiquement aucun fruit, plus de jus d'orange. J'avoue que j'ai été satisfaite quand l'heure du départ est arrivée. si je n'avais pas payé en réservant je pense que je ne serai pas rester, quitte à perdre la journée.

Helpful?
Y
yolandefrFR
Verified booking
couple
Standard Room
Stayed in Feb 27, 2026

"Excellent"

8.0

Calme au centre de la ville, bon départ pour les visites.

Helpful?
M
MooreusUS
Verified booking
solo_traveller
Standard Room
Stayed in Feb 26, 2026

"Good"

6.0
Helpful?
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