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6.5 / 10 Guest Rating

SureStay Hotel by Best Western Santa Cruz

516 Water Street, Santa Cruz, us

SureStay Hotel by Best Western Santa Cruz - main view

About the Property

Convenient Location
Situated in Downtown Santa Cruz, our hotel is just a short stroll away from an array of shops and dining options, perfect for exploring the vibrant neighborhood.

Comfortable Accommodations
Experience convenience in every room with a microwave and refrigerator, ideal for late-night cravings or preparing light meals during your stay.

Great Amenities
Start your day right with a complimentary continental breakfast and catch up on the latest news with a free copy of USA Today Newspaper.

Ready to experience the perfect blend of comfort and convenience? Book your stay at SureStay Hotel by Best Western Santa Cruz now and make the most of your visit to Santa Cruz!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

A room safe fee will be charged per room, per night in addition to the taxes to be collected for each reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 1
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 2
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 3
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 4
1/4

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 Queen Beds, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Breakfast Included
20% OFF$170.8

$136.64

Includes taxes & fees
King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room offers air conditioning and a tea and coffee maker. The unit offers 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed

Non-refundable
Breakfast Included
20% OFF$153.06

$122.45

Includes taxes & fees
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 1
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 2
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 3
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 4
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 5
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 6
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 7
1/7

Queen Rooms with Two Queen Beds - Non-Smoking

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 queen beds, nonsmoking

Non-refundable
Breakfast Included
20% OFF$159.48

$127.58

Includes taxes & fees
King Room - Non-Smoking/Ground Floor - Photo 1
King Room - Non-Smoking/Ground Floor - Photo 2
King Room - Non-Smoking/Ground Floor - Photo 3
King Room - Non-Smoking/Ground Floor - Photo 4
1/4

King Room - Non-Smoking/Ground Floor

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$139.25

$111.4

Includes taxes & fees

Guest Reviews

6.5
Good628 verified reviews
AI Summary

Guests highly rate the location and frequently praise the friendly staff.

Categories

Cleanliness4.5
Service6.9
Location8.5
Room Quality4.4
Amenities7.0
Value for Money8.4
Food and Beverage5.5
Overall Experience6.9

Select topics to read reviews

S
ScheuflerusUS
Verified booking
solo_traveller
Standard Room
Stayed in Apr 11, 2026

"Exceptional"

9.0
Helpful?
Y
YusaraesES
Verified booking
family_with_children
Standard Room
Stayed in Apr 5, 2026

"Good"

4.0

Desayuno pésimo

La atención de el personal, la piscina no esta climatizada y el desayuno es malo

Helpful?
C
CarloitIT
Verified booking
family_with_children
Standard Room
Stayed in Apr 4, 2026

"Good"

6.0

Buona la posizione, vicina al centro.

Il personale poco disponibile, la manutenzione delle camere non viene effettuata

Helpful?
A
ArmandousUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 3, 2026

"Exceptional"

10.0
Helpful?
A
AbelusUS
Verified booking
solo_traveller
Standard Room
Stayed in Mar 31, 2026

"Good"

2.0

Nothing it was to tight of a parking people hit other vehicles our hotel had holes underneath of the bored of the wall the counter was all scratched up turned on the shower the head of the shower came of I spent 600 dollars just to not shower for 3 days had to go to my in-laws just to shower smh the air conditioning only had one button for ac like on my one button worked that’s crazy I want half my money back if not call me at 559 918 0386

Helpful?
G
GutierrezusUS
Verified booking
couple
Standard Room
Stayed in Mar 28, 2026

"Excellent"

8.0
Helpful?
J
JaimeusUS
Verified booking
couple
Standard Room
Stayed in Mar 27, 2026

"Very Good"

7.0

La alberca

El desayuno le falta huevo salchichas papás

Helpful?
C
CharleneusUS
Verified booking
couple
Standard Room
Stayed in Mar 26, 2026

"Will book again"

10.0

Great location

Nothing

Helpful?
R
RyleeusUS
Verified booking
extended_group
Standard Room
Stayed in Mar 22, 2026

"Very Good"

7.0
Helpful?
A
AshleyusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 22, 2026

"Good"

3.0

I enjoyed the coffee espresso machine in the office. I like the provided shampoo and conditioner. The office manager was friendly.

The breakfast options were very limited. The rooms didn’t have a chair for the table. The pillows were lumpy. When the room was cleaned only one of the two beds were made. The first day we arrived the room had an over powering smell of bleach.

Helpful?
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