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6.5 / 10 Guest Rating

SureStay Hotel by Best Western Santa Cruz

516 Water Street, Santa Cruz, us

SureStay Hotel by Best Western Santa Cruz - main view

About the Property

Convenient Location
Situated in Downtown Santa Cruz, our hotel is just a short stroll away from an array of shops and dining options, perfect for exploring the vibrant neighborhood.

Comfortable Accommodations
Experience convenience in every room with a microwave and refrigerator, ideal for late-night cravings or preparing light meals during your stay.

Great Amenities
Start your day right with a complimentary continental breakfast and catch up on the latest news with a free copy of USA Today Newspaper.

Ready to experience the perfect blend of comfort and convenience? Book your stay at SureStay Hotel by Best Western Santa Cruz now and make the most of your visit to Santa Cruz!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

A room safe fee will be charged per room, per night in addition to the taxes to be collected for each reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 1
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 2
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 3
Queen Room with Two Queen Beds - Non-Smoking/Ground Floor - Photo 4
1/4

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 Queen Beds, Nonsmoking, Ground Floor

Non-refundable
Breakfast Included
20% OFF$450.63

$360.5

Includes taxes & fees
King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room offers air conditioning and a tea and coffee maker. The unit offers 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Room Only
20% OFF$371.97

$297.58

Includes taxes & fees

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

Non-refundable
Breakfast Included
20% OFF$412.98

$330.38

Includes taxes & fees
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 1
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 2
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 3
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 4
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 5
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 6
Queen Rooms with Two Queen Beds - Non-Smoking - Photo 7
1/7

Queen Rooms with Two Queen Beds - Non-Smoking

The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

28 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

2 queen beds, nonsmoking

Non-refundable
Breakfast Included
20% OFF$406.03

$324.82

Includes taxes & fees
King Room - Non-Smoking/Ground Floor - Photo 1
King Room - Non-Smoking/Ground Floor - Photo 2
King Room - Non-Smoking/Ground Floor - Photo 3
King Room - Non-Smoking/Ground Floor - Photo 4
1/4

King Room - Non-Smoking/Ground Floor

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

28 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRefrigeratorDesk

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$339.15

$271.32

Includes taxes & fees

Guest Reviews

6.5
Good628 verified reviews
AI Summary

Guests highly rate the location and frequently praise the friendly staff.

Categories

Cleanliness4.5
Service6.9
Location8.5
Room Quality4.4
Amenities7.0
Value for Money8.4
Food and Beverage5.5
Overall Experience6.9

Select topics to read reviews

R
RitausUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 24, 2026

"Very Good"

7.0

Great young man named Pete desk man was Awesome friendly made us feel at home

Housekeeping horrible

Helpful?
R
RitausUS
Verified booking
couple
Standard Room
Stayed in Jun 21, 2026

"Besides parking and the staff, room was very comfortable"

2.0

The room was clean

The parking sucked, it was hard to get in and out with cars crammed together, we where rushed out of breakfast, I know it said 9:30 but there was a line for the waffles, could of been more understanding

Helpful?
A
AnnaatAT
Verified booking
couple
Standard Room
Stayed in Jun 16, 2026

"Good"

6.0

Verglichen mit anderen SureStays war dieses deutlich schlechter - kleineres Frühstück & merkwürdiges Personal, das einen ziemlich stresst beim Frühstück, sodass man sich förmlich rausgedrängt fühlt, sobald man bloß eine Minute nach Ende der Frühstückszeit noch im Raum sitzen möchte. Die Frühstückszeiten 7:00-9:30 sind verglichen mit anderen Unterkünften meiner Meinung nach auch weniger attraktiv.

Helpful?
H
HernandezusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 9, 2026

"Good"

6.0
Helpful?
A
AngelusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 8, 2026

"Exceptional"

10.0

It was nice and clean

2 nd floor Housekeeper was a bit rude

Helpful?
C
ChelseausUS
Verified booking
couple
Standard Room
Stayed in May 29, 2026

"Very Good"

7.0
Helpful?
P
PerlausUS
Verified booking
extended_group
Standard Room
Stayed in May 28, 2026

"Very Good"

7.0

I like the property the most i don't like it is they don't refunded ng 100 bucks deposit,that's pissed me off,the manager is rude

Helpful?
R
RomerousUS
Verified booking
couple
Standard Room
Stayed in May 28, 2026

"Excellent"

8.0
Helpful?
J
JasonusUS
Verified booking
couple
Standard Room
Stayed in May 26, 2026

"Exceptional"

10.0
Helpful?
K
KarinausUS
Verified booking
solo_traveller
Standard Room
Stayed in May 26, 2026

"Exceptional"

10.0
Helpful?
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