SureStay Hotel by Best Western Santa Cruz

We got the last room available on short notice.Price was low for Santa Cruz

Our room was sickening thick smell of smoke. It gave us an instant headache ache . I use a c pap machine while I sleep and the next morning at 5am I woke with a horrible sore throat and headache from the smoke drenched room. Also there was a box of Taco Bell left overs left in the fridge upon our arrival. The rest of the room was clean except the smoke smell which we had to open our window thank Goodness or we couldn't have bear it!

The room looked clean when I entered and smelled like bleach. However, when I walked on the floor with bare feet my feet got so dirty! Also, at 11:00 am the next morning as I'm preparing to leave, the maid staff knocked on my door to tell me it was check out time and they needed to clean the room! Then as we were walking out, he walked right in before we could lock the door! This has never happened to me at an establishment. It was highly unprofessional and completely rude.

Parking was not ideal, other guesses were double parked and it didn’t allow enough space for our truck to fit

Friendly staff, very knowledgeable and friendly. Grounds were very well taken care of. You couldn’t get a better place for the price anywhere in Santa Cruz

I found some hair in the toilet and was not really clean

Extremely well kept and walkable spot that deserves the best recommendation from me

We checked out the same day, we didn’t stay ! Toilet was clogged, cigarette burns on the seat. On the furniture floor was dirty. No screen on the window, ask for different room same thing but worse smelled, cigarette burns on the bathroom sink and seat. cigarettes, homeless outside and cleaning people just standing outside talking to the homeless . Nice person at the front desk, we left at less 20 minutes. Didn’t stay one night !

Great experience