Palms at Wailea Maui

The property was listed with Air Conditioning, but we and all 10 other couples that we travelled with were shocked to find only AC in the main bedroom. When I called Expedia, I was told that in the fine print it said AC in main area at an additional cost. Pretty ridiculous. It was beyond hot and uncomfortable in the unit and made the stay unpleasant. Also, the units were very dated. We didn't have hot water for the first 2.5 days and then the tank needed to be replaced. Had to keep calling the front desk for updates only to hear that they would get back to me.

Some of the in room instructions need updating

Would suggest to any guests

Very nice and cozy place. It was very clean and our room had a very modern look. Only complaint was that it was a little hot even though it does have air conditioning. It just didn’t seem to cool the whole room effectively. It is more than tolerable though and fine during the evening. Also don’t expect any accommodations for a late checkout. Other than that it was a very pleasant stay.

Love the location and ease of the place. Pretty central to everything. Only thing that could have used some refining was the communication from the front desk. They changed the keypad of our room a few times via email making it confusing to which one was the correct one. Then they kinda scared us because we didnt respond to an email that made it appear we lost our reservation as we were arriving. Lastly, the room was fabulous and clean. However, it could use some improvements - bathroom shower and sinks did not drain properly so had to shower in our dirty water unless we turned off the water to let it slowly drain. The front screen door gets stuck on the floor then slams along with it being super squeaky. The sliding door to the linai required a lot of force to open and close. Felt like the handle was going to break off because it was so heavy with a lot of friction. Wheels probably needed adjusting. Other than that, I'd go back.

I truly enjoyed our stay. Staff was excellent and the property was perfect for my family.

The property was just okay. The shutters were very dust and the the master bedroom bed had a sheet that was 1 size too small and just kept coming off. The whole master bedroom all the way to the bathroom was carpeted, which made it musty on top of the typical Hawaii humidity. The ocean view, however, was beautiful. The lawns and outside surrounding property was well kept.

Everything was sooo good and perfect!

It was great. Came back after 16 years and property is still in great shape.

What a lovely complex. All of the units are individually owned, so some are fabulously updated and some may not be. We rent directly from the owners and have stayed in the same fully updated unit three years in a row and we love it. It has everything that we need in the kitchen for when we want to eat in, comfortable beds, and a spacious lanai with a beautiful view. We love waking up in the morning to the sound of the surf. The closest beach is a short walk or drive and the unit provides us with beach towels, umbrellas, chairs and a cooler, or we can just enjoy the wonderful view from the pool where the kids can play. This is a great place for families!! I understand that some of the units are in a pool that is handled by a corporate entity so you don't know which unit you will be in until you arrive. That might work for some visitors, but we really like to work directly with the owners and to know exactly where we will be staying and how the unit is outfitted and furnished.