Best Western Williamsburg Historic District

Spacious and clean!

The room was not vacuumed, there was a roach in the shower, furniture was missing trim, the toilet seat was dirty, the room smelled, and there was no hot water in the shower. I did not enjoy the stay.

Do better with the breakfast area. It wasn't clean like it should. You know you're getting heavy traffic so adjust accordingly. Overall, I would come back.

Location was good.

I paid booking.com but the hotel has no record of it. I would like a refund.

Room was clean

Pool was ice cold, we could not get in. Gym was closed for maintenance. Breakfast was not good, there were only a few items. I asked for cream cheese as they were out, they said we don't have anymore.

Location of hotel was excellent

Entering hotel room, the tv was already turned on with the volume on. That seemed rather odd, turns out, the only way to turn off the tv was to unplug it. No shower curtain. At all. When I took these issues to the front desk, I was informed that they’d make a note of it. And that was it.

DO NOT STAY HERE. The only thing “decent” about this “hotel” is the location since we were going to Busch Gardens. It is falsely advertised as a “newly renovated hotel with fitness amenities and hot buffet breakfast”. Upon arrival to check in, we asked about breakfast and were told that the kitchen is “currently” being renovated and that there is no stove so grab and go breakfast would be placed in lobby. In addition, when asked about the mentioned fitness facility we were also told “it was under renovation”. Communication to guests would have been the ethical and professional step to take to inform them that the hotel is “under renovation”. I wish this is where the red flags and disappointment ended. After leaving reception area, it was apparent from musty smells, trash filled hallways/elevator and the dirt on the floors, that it was not being renovated let alone managed properly. It did not look like it was ever cleaned. We were given three different rooms before we found one that we could stay in since we arrived at night time. After unpacking, I went to use the bathroom in the room for the first time and there were tiny, curly black hairs all over the toilet seat. The carpets were disgusting and the tubs felt like there was sand in it. Not to mention, there is a train that is right next to this hotel that runs throughout the night. We only initially booked it given the advertisement and it is in an inclusion package with Busch Gardens. I regret booking this hotel and urge others to stay clear of this hotel.