Eurostars Monte Tauro

Breakfast and the personell at the breakfast room.

I am extremely disappointed with my stay at the Eurostars Monte Tauro. Considering that I paid more than USD 500 per night, I expected a level of comfort and service consistent with that price point. Instead, I was repeatedly awakened at 8:00 a.m. by an unbearable noise coming from what appeared to be maintenance machinery operating within the hotel. I reported this issue to the staff several times, yet they seemed completely indifferent. Even worse, I was repeatedly told that the problem had already been solved when it clearly had not. Being misled by hotel staff is unacceptable under any circumstances. Another completely inconceivable issue for a hotel charging these rates was the bathroom. Every time we took a shower, the bathroom flooded because the shower enclosure was not properly sealed. It is astonishing that a hotel in this price category appears unable to implement such a basic solution to prevent guests from slipping and potentially suffering a serious injury. As an additional matter of basic cleanliness, both the outdoor chairs and sun loungers were covered in pigeon droppings, suggesting that these areas are not cleaned with any reasonable frequency. What is most frustrating is that none of these issues were ever resolved despite my repeated complaints. The only conclusion I can draw is that my concerns were simply ignored. The combination of excessive noise, misleading responses from staff, inadequate maintenance, poor cleanliness standards, and the complete lack of effective action has made this one of the most disappointing hotel experiences I have had in years. At this price point, there are far better options in Taormina. I would not recommend this hotel to anyone.

the breakfast and cleanliness were superb

the stairs for the access to the hotel and the fact that we asked for a late check out against payment but this was said to be unavailable only when we booked an extra night from booking.com we were given the same room we were staying in before ! Also when we asked the reception to book an extra night since she told us late check out was unavailable she asked us for euro 400 and through booking the rate was euro 281. TOTAL RIP OFF

Superbe vue sur mer, petit déjeuner copieux et varié, chambre et salle de bains spacieuse

Globalement l'hotel est en bon état mais il ne faut pas regarder de trop près ... Parking très cher mais nécessaire

The view from the balcony.

I don’t like writing generally negative reviews, but it’s important to understand that there are several great things about this hotel but also many things that we did not like at all. On the plus side, the location is solid, the view spectacular, the included breakfast one of the best we’ve experienced in Europe. The pool area is great, the room size and room amenities adequate. On the negative side with the exception of the seventh floor (breakfast area) and the eighth floor (the lobby) the windows are dirty and with the exception of the pool area the outside is extremely unkempt and dirty. And the patio of our room was filthy with bird crap everywhere (be sure to see the photos) and our awning was disgustingly covered with bird crap (see photos). Also on the negative side there’s only one elevator for a nine story property and a steep and long road that you have to navigate to get in and out of the hotel. We stayed six nights with the first two on our own ahead of a tour. We paid $1000 for a “premier Seaview“ and when I made the reservation, I told them that if possible, we didn’t want to change rooms on the day we transitioned and became part of our tour group. On check-in I reminded them of my email and this request and could that they told us that it could “be a problem“ but “will work on it“ and later they gave us room 211 with a filthy balcony and a disgusting canopy (see photos) - the patio was so bad my wife wouldn’t use the outside patio area. And on this lower floor our “premium seaview”was partially obstructed. And one of the three window panels had moisture on the inside so you couldn’t see out of it. The first morning after checking in I went to the front desk and asked him to please clean the patio. When we returned to the hotel several hours later, there was no evidence that they had with the same disgusting pigeon crap on the patio wall and floors. And by the way, the patio furniture has seen better days! My wife said to mention that she thought the rooms needed some tender, loving care. I feel like Eurostar, the hotel owners, should shut this place down for a month and bring in some crews to do a major deep clean of the outside. I think the photos I will share capture the reason we were so terribly disappointed in this property. As I said there are amazing views, the pool area very nice and the included breakfast excellent but the rest of the hotel was a pretty sad sack situation. I did respond to the hotels request for a survey by asking for some consideration on the rate they charged us in view of the lower level floor (not to mention the general condition of the patio area). And we certainly did not get a “premium Seaview“. Still haven’t heard back from them. Check out the photos.

Location was excellent and as described in the listing.

Lugar lindo!

O acesso é complicado!

A lovely Hotel with nice staff, a little on the pricey side for what you receive.

Pool staff were a little abrupt with guests.

Location, pool, nature, breakfast