SureStay Hotel by Best Western Manchester

It was basically a typical room motel

The cable television was not working. I like the weather and news when I travel Did not get it. I asked for a reduced rate. Didn’t get it. Things happen I realize but something should have been done to compensate.

Checked in from a 6.5 hour drive about 10pm. No wi-if or TV. Had a musty smell. Sink not draining properly. When asked manager about a discount. He kept repeating that someone was coming out to fix the wi-if and cable around 12pm. We didn’t care at that point. We were checking out.

Can't complain about the cost, needed to find a spot on short notice and other reviews I've seen seemed favorable and area is not easy to find hotels in. Staff was very nice, can't be easy handling a hotel that needs a lot of upgrading. They did have a very nice set up for breakfast but having a cup of coffee getting ready to leave in the morning without have to put on your clothes and go to the dining area would have been nice. Unfortunately upon check-in was told there was no television service, but had free WI-FI and I was 'ok' with that until we realized everyone else was using it and you would get kicked off it every 4 minutes or so. Room was fairly clean, bedding clean but attention to detail was missing, toilet was missing nuts to hold it to the floor, shower fixtures were loose. Sink and mirror are (outside of toilet/shower area) were clean, towels and washcloths were clean. 2nd morning water pressure was very bad during 1 of our showers, we assumed because all the guests were trying to get a shower in at that time. 2 bed, 2 guest room and the complimentary coffee in the room only had 1 regular and 1 decaf brew pack. We were there basically only to sleep, if it had been a room we required more from I wouldn't have stayed and found something else no matter how far away.

Staff was friendly. Beds are comfortable.

Room was not clean. Smelled like weed in the hallway next to my room. There was a bug in the bathroom that look like a baby cockroach. And the hotel had no TV due to something with a cable box getting switched so no TV all weekend for my child and myself. asked if I could cancel for the next night and was told I would be charged.

I definitely would not advise anyone to stay here! No cable, dusty room, lean breakfast, shelf about to fall! Lots of customers were complaining mostly about the lack of TV! I don’t think this motel should be associated with the Best Western name!

We have stayed at this property in the past and it has gone downhill significantly since the last time. The rooms smelled musty and moldy, there was a hole in the floor of our room and we had ZERO water pressure. Definitely will not be back.

We checked into this hotel after waiting about ten minutes on someone to arrive at the front desk. Once finally getting checked in, we went to our room. In our room we found loose hairs all over the bathroom floor, crumbs of soap all over the sink counter. The room itself smelt so bad we couldn't even handle to stay in the room. We took our stuff to the car and left. Several other guests had the same experience that weekend. I would not recommend this hotel to anyone. I would sleep in my car before I slept in one of their beds.

Location was all that was about convenient. The guy at the front seat was nice though!

Unclean, smelled, rundown, unsanitary of all the sorts. Checked in then left

Lady at desk was rude unfriendly and messed up our days we lost over a hundred im a vet