Comfort Inn & Suites Cartersville - Emerson Lake Point

The Pool was not available and that was one reason we went there

Customer service and soft pillows

I did not like the size of the room. There was a hole in the ceiling in room 321. So, I requested to be moved to another room, and was moved to room 324. This room was a little bigger but horrible view. There were Cobwebs in the window. The cracked bathroom floor, came close to slicing my foot several times . The room was decent other than those issues. Although, I wouldn’t have paid $341.00 plus tax for two nights. Maybe $116.00 a night. The room was over priced for the location, poor view, small rooms, and outdated appliances and technology.

Pool not available on rival out of service for the next month or two cancel reservation. They charged me for one night did not say did not receive any money back.

Location and price.

I had called about the hot tub and was told it was working. When we arrived, it had a cover but was filled in with concrete.

The room was clean, comfortable, and inviting. The bed was very comfortable. The staff was friendly and welcoming. The breakfast was very hot and very fulfilling.

The elevator sounded like it could use some maintenance. It was very loud, seemed to be straining. Walls were a bit thin. I could easily hear everything happening in the hallway. This made watching TV in the sitting area difficult, because I was worried about disturbing other guest with the noise from the TV.