Residence Inn Baltimore White Marsh

Was switched to three different rooms in my three week stay. Last room bathroom shower has broken cracked tiles that someone did a poor fix. The whole shower needs to be redone. The cabinets are worn out. The hotel needs to spend some time and unfortunately some money to remodel the rooms. Plus, they should have a dedicated floor where only animals that are with the residents stay as that is part of the issue with the rooms. The smell is musty mildewy and animal. People with allergies like myself had a hard time staying there. Very disappointed in my three week stay with them.

We were in and out efficiently.

I’m upset that I was charged twice. The website said check-in at anytime. I traveled all the way from Utah to Maryland. When I got in they said they cancelled the reservation and the only way to stay was by paying for the stay again. So a $900 stay, as I was waiting for my apartment to be ready turned into an $1800 stay. An air bnb would have easily cost less than that. I’m pretty bummed, honestly. Especially that being my first interaction with someone in Maryland. PLEASE change the check in time maximum, so folks know their reservation will be cancelled otherwise.

The room didnt have air conditioning. Never got below 78 degrees

I liked my stay at this property and most things were pretty decent. Loved the pool. The room was perfect for us. The only thing that stands out as needing improvement is the breakfast. The turkey sausage looked and tasted like very low quality.

I am highly dissatisfied. After finding a roach and I was happy. The staff was refunding me but then I found out I was double charged on two different cards on june twenty third, and it is now july tenth, and I still have money pending on my cash app card

Good location , professional and friendly staff . Property was clean and my family found it comfortable

The location

The shower hot water took a long time to heat up.