La Residencia, A Belmond Hotel, Mallorca

As someone with a background in hospitality who has had the opportunity to stay at many luxury properties, I expected a higher level of service and personalization given the exclusivity and price point of this resort. While the property itself is beautiful, several aspects of the experience fell short. We encountered a few less-than-welcoming interactions at both Miro and Tramuntana, there was no service available at the adults-only pool, and beverage pricing felt very excessive ($30 for NA pool drink) —particularly for non-alcoholic drinks and cocktails. I was also surprised that no one from the concierge team reached out prior to arrival. Simple pre-arrival touches such as assistance with dining reservations, local recommendations, or room preferences would have helped create a more thoughtful and personalized experience. I've provided the resort with a detailed survey outlining my feedback in the hope that these observations can help improve the experience for future guests. Overall, the resort did not deliver the level of hospitality and attention to detail I would expect from a luxury property. Sadly I don't think we would consider ever returning.

Deia is stunning and the hotel has a unique artistic charm. The buildings are authentic, and the gardens and views very beautiful. Staff are helpful and add to the happy vibe. A minor grumble is a shower over a bath at this price is a throwback to then1980s, but obviously a first world problem. This is a very special place and we will be back.

This Belmond Hotel is excellent. Its setting provides stunning views with scenic walks and access to the beach. The staff are top notch and the food offering is varied across three top restaurants and of excellent quality. Prices reflect the standards and quality of the offering.

If you want true luxury and a restful hotel this is the place to go. Exceptional staff great restaurants that suit all expectations.

This hotel was the best hotel we’ve stayed it in and exceeded our expectations from the moment arriving checking in the staff was lovely and friendly giving us a complimentary welcome drink to a tour around the hotel and our room was unbelievable had everything you needed. Waking up to breakfast in the morning with the most beautiful views of the mountains Everything was perfect

This is an amazing hotel in a beautiful location. The staff are friendly and nothing is too much trouble.

We had the most amazing time. The hotel and setting were beautiful. Staff so helpful. Everything was wonderful, we will be returning.