Hampton Inn Houston-Deer Park Ship Area

I received a message that I needed to stop by the front desk upon arrival. At 2pm, I walk in, and the lady at the front desk tells me that she can't tell me what's wrong or what additional information she needs until 3pm. I gather my things and sit in the lobby until it's 3pm. The lobby area smells of chemicals and an overall unpleasant odor, I recommend some febreeze or something that smells more welcoming and inviting to travelers. At 3pm, I walk up to the desk, and there wasn't anything out of the ordinary with my reservation other than she needed another credit card and for me to sign something. She gives me a key, and fortunately my room was on the 1st floor, and my key isn't working, so I go back to the front desk again, and she gives me another key, which fortunately worked the second time around. Other than the unpleasant aroma in the lobby, stay was decent.

The room they gave me A/C wasn’t working had to switch to another room then the elevator was not working they had remodeling going on the pool was out of service. It would have been nice to know all this was going on before we booked.

Fun time great service

Warning ⚠️ Do not stay here. It stunk like mildew. AC was not working well. Walls were stained. Construction outside. Doors stayed opened. Anyone off the streets could walk in. Unsafe for my family and I throughout the night. Checked out early bc they wouldn't allow my dogs even though website says pet friendly and would not reimburse me for the nights we didn't stay. Would not cooperate with us.

Room was great. It was clean, spacious and comfortable

Too much construction going on. The paint smell got me sick (I'm 3 months pregnant) .

The hotel was clean and decently located to Galveston.

The clerk instead of greeting us decided to answer the phone for a long extended conversation with people where weren't even there! I was very offended we were physically present with a reservation yet she chose to converse with possible guests. Also there was no fridge or microwave in the room.

with no room service, extra coffee and condiments would have been appreciated

It was very clean. Breakfast,average. Bathroom door didnt close.overall it served the purpose we needed

Everything was great! Room was nice and clean, slept very good. I definitely would come back here!

Place was perfect, there was nothing wrong with it

The staff is very rude and they lie