The Westin Cape Town

From an unwelcoming welcome, to exceeding expectations, to impressive staff with disability, to another disappointing farewell! As a South African returning “home”, my experience was on the colder side of lukewarm! The cold reception my wife & I received was just that 🥶 cold. Thanks Anelisa. Beside the fact that there was a lack in pre stay communication which was fixed - I had completely forgotten to ask for a sea view room (but neither was I offered/asked). I was checked in to the roof top view of CITCC. I did ask if I could change the room whilst I was in the room & life saver Luyanda, managed to swop my room to sea view. Enkosi. The Westin Cape Town - “Club Lounge” is not the International standard of what international expats are accustomed to, so I definitely would NOT recommend anyone choosing that option cause it’s not value for money. Not to mention the missing personal most of the time! Until 4pm when afternoon “happy hour” starts. Club lounge ain’t all that but indeed stunning views! What was impressive was the lounge / coffee bar on the ground floor. There is a lovely lady called Thondeka who only uses sign language. What a wonderful addition to any hotel and would recommend this hiring to any tourism related entity. The menu is great too. Time for check out - average checkout by Thulisa. But the cherry on the top of the below average service at the hotel, the most miserable lady who should NOT be customer facing, in fact she should not be anywhere near people that’s how miserable she is. Didn’t have the energy to Deal with her attitude so turned to Lemisa who was much more approachable. I can honestly say that flying into Cape Town for 36 hours to celebrate a friends milestone birthday and choosing Westin over my own home or any other hotel was the biggest mistake.

Work trip to Capetown. Excellent location. Friendly and helpful staff. Spacious room. Gym small but effective. Sauna, rooftop infinity pool and jacuzzi are awesome. Conference facilities and staff excellent. WiFi very good. Highly recommended.

I had a room with Sea View, and the overall views were amazing, the Room was clean, and everything was up to standard, the breakfast was good as well lots of variety to choose from, location also was good for the meetings we planned for the day, and the location was central .

Nothing, I did not like really because the staff was nice, and the room was to my satisfactory, only thing was that i was in floor 17th and my colleague was on the 18th floor, he had access to the lounger upstairs but i did not have access , so he had to go alone . even after asking if he can take me with the staff said no he cant .

I really enjoyed my stay here, from the room (suite, but also had regular room for a night, which was fine), the convenience of the spa, including free/complementary indoor warmed pool, sauna and steam room access which I used nearly daily. And then, the restaurants on property also were absolutely delicious, my favorite was the café with lots of yummy grab and go options as well as teas and coffee. The security, porters, and front desk staff all go extra mile to be courteous and supportive as well. The hotel is also only around 10 to 15 minutes walk to two major hotspots in the city, the V&A waterfront with shopping, malls, and entertainment, or the downtown with lots of things to do there as well. Would definitely recommend/stay again.

Everything was nice, unfortunately it was a short stay