The Westin Cape Town

La limpieza, el desayuno, la atención de todos, super recomendado

清潔で朝食も豊富でうまい

やはり宿泊代が高い

Central location close to everything. Awesome staff. The breakfast on the ground floor was amazing, and the club on the 19th floor was very nice.

Housekeeping and cleaning were not really good . I stayed 8 nights, and the suite was never properly cleaned or vacuumed.

Location - very near CTICC. Staff were attentive and efficient. Room was comfortable with nice views.

Nothing

I have stayed at several Westins worldwide. This one is by far the best, and the most conspicuous feature is how happy, helpful and content the staff at The Westin Cape Town appear to be, indicating that management treat them well and that they enjoy working at the hotel. Our family stayed here for 5 days before commencing a safari and felt that this was the perfect city base to explore what Cape Town has to offer. Upon arrival there are several doormen to open doors for you, assist with bags and directions, and to provide friendly greetings that set the tone for a pleasant experience. The lobby is spacious and so are the rooms; all the moreso given that we were fortunate enough to enjoy a Platinum upgrade to a suite. The Executive Lounge was excellent, with evening service including a good variety of hot cooked food items (meat and seafood items) that were substantial and high quality (not just the boring ham and cheese that is usually all you get in US/Europe/Australia), a sommelier who would conduct a wine tasting, and a few candy jars including a surprisingly delicious jar of butter cookies. The breakfast selection in the main restaurant included the usual stations cooking eggs, pancakes, crepes and waffles, alongside bacon, sausages, sushi, salad, pastries, breads, and Asian items that rotated daily that ensured no 2 days were exactly the same. The Koeksisters and the Snowball were the highlight of the pastry table. The wellness facilities here are especially good. The gym is well-equipped and sizeable, whilst the sauna and steam room impressed due to their large size, cleanliness, high temperature and steam flow. As a special bonus, the sauna enjoys a panoramic view of the city and water to the north. We would like to specially acknowledge the outstanding efforts of two staff. Rafeeq at the Concierge desk, who was most efficient at corresponding with us by email prior to arrival to discuss sightseeing options and to assist with booking a private driver to take us to the Cape of Good Hope and to Franschhoek. Secondly, Sarah, who we interacted with as the Executive Lounge Manager and also the Manager of the Restaurant at breakfast time, was very friendly and went out of her way to ensure our first visit to Cape Town and stay at the Westin was memorable. In addition to ensuring our dining experience was excellent, she assisted by personally making takeaway tea/coffee in the Lounge for us to take outside as we started our day sightseeing, and also in providing paper bags on the last day so we could take some breakfast pastries with us to enjoy on the drive to the airport.

First, I want to commend the lovely staff and the great amenities the hotel offers. The service has been exceptional, and the facilities are impressive. However, the view from our room has significantly impacted our experience. Unfortunately, we were given a room that overlooks a roof, which, while manageable for a night or two, is quite disheartening for an extended stay. As I’m attending a conference, my husband is here to enjoy the city, and we were both hoping for a more pleasant view during our time at the hotel. Although we booked using the conference rate, I can’t help but feel that there were many other rooms available at that price with much better views. It’s disappointing that such an important aspect of our stay was overlooked. I understand the hotel is full, but I believe it would have been thoughtful to consider our request for a better room, especially for a longer stay. This has unfortunately affected our overall impression of the hotel. I hope this feedback can help improve future stays for guests

The room was not clean and I had to call supervisor when this happened for the second time. The bed was stained and the sheath was very unclean. It was like someone has walked on it intentionally with the shoes on. The worse was when the supervisor told me that she is going to report back to me and she did not bother. I have complaint to expedia and asked for a refund butt the hotel did not reply to multiple messages from expedia.