Hôtel l'Elysée Val d'Europe

We stayed at Hotel l’Elysée Val d’Europe from January 23 to January 26 for a 3-night reservation booked through Booking.com. Since it was a short family trip, we spent our days outside sightseeing. On January 25, we left the hotel around 10:00 AM and returned around 7:30 PM to find that our room had not been cleaned at all. Towels from the previous day were still there, the beds were untouched, and the overall condition was unacceptable from a hygiene standpoint. Out of courtesy, I went down to reception to speak with the night manager. A receptionist named Magali told me she would assist. The conversation was calm at first. However, when I explained that our room had not been cleaned and that both of our rooms were left without clean towels, she claimed that we had not requested housekeeping. This was shocking. I explained that guests should not be required to request daily cleaning in a hotel. At that point her attitude changed completely — she raised her voice in front of other guests and said: “You can complain wherever you want.” This behavior ruined the peaceful atmosphere of our trip. My wife and children were deeply affected by the tension. Experiencing such disrespect during a family vacation was extremely disappointing. A second issue concerns the restaurant. We were given a 10–20% discount voucher. We dined at the restaurant, paid the bill, and left a tip. When we later mentioned the voucher, we were told it could only be used the following evening. This implied that we were expected to eat at the hotel restaurant every night, which felt unreasonable and customer-unfriendly. In summary, due to the housekeeping failure, the rude staff behavior, and the restaurant experience, I cannot recommend this hotel to anyone planning a trip to Paris. The photos clearly show the condition of the room.

We have just returned from a stay here & what a really lovely hotel. The staff are one of the best & freindly hotel staff i think we have ever had so polite & helpful in every area. Lovely breakfast in a lovely restaurant, continental breakfast but everything you need & fresh. There is lovely small bar onsite to relax & have a drink after a busy day. The location of this hotel is superb right across the road from the Val de Europe train station for easy access to Paris. There is a massive shopping centre again right across the road with lots of shops also at the back of the shopping centre is an shopping Outlet with all the usual exclusive high end shops. There is a shuttle service again right outside the hotel door for Disneyland Paris 10 mins away but always check the time table. The one minor thing was we got up early to go to Disneyland for the early opening & we checked the time table to make sure we would be there early unfortunately the bus was 30mins late so we missed out on the early opening access obviously this is not the hotels fault. Overall if you are looking for a really nice hotel I would not hesitate recommending Hotel Elysees to anyone & 100% stay here again if we visit in the future. Thank you to Hotel Elysees for an super stay.

When we decided to make a flying visit to Disneyland Paris, choice of accommodation was key. We didn't want to stay in the Park and we didn't want to stay too far away. After much research we landed on the Hotel l'Elysee Val d'Europe as our choice. The hotel is perfectly located within ten-minutes of the park either via the complimentary bus shuttle that runs throughout the day, or via the RER which is just across the boulevard and only one stop away. We booked a Classic Quadruple and given we were only at the hotel for two-nights it was ideal. Admittedly it was a little cosy for four but very survivable - even with the one bathroom. Beds were very comfortable and the rooms quiet. The hotel is located near many restaurants and bakeries, and its directly across from a shopping mall which features major brand shopping, a very handy hypermarket, and even a McDonald's if you want a fast food fix. Staff were extremely helpful and attentive. Nothing was too much trouble. The only slight negative would be the breakfast buffet which was a little underwhelming. It proved cheaper, and tastier to head to a nearby patisserie for a delicious fresh baked breakfast. Despite this one very small downside we still rate the hotel highly and have no hesitation in recommending.

We had an absolutely wonderful experience at L’Elysée Val d’Europe and genuinely wish we had stayed here for all three nights instead of splitting our stay with a Disney resort. From the moment we arrived, the hotel impressed us. The staff were warm, welcoming, and incredibly helpful, making us feel relaxed and well looked after straight away. The hotel itself is modern, spotless, and beautifully maintained, with a calm and comfortable atmosphere that was a pleasure to return to after busy days at the parks. Our room was spacious, quiet, and extremely comfortable, with excellent beds that ensured a great night’s sleep. Everything felt well thought out and of a high standard. The location is absolutely perfect. Being so close to Val d’Europe shopping centre and just minutes from Disney, with excellent transport links, made getting around incredibly easy. Compared to staying at the Disney resort, this hotel felt far more convenient and relaxing. Overall, L’Elysée Val d’Europe exceeded our expectations in every way. If we return to the area, we wouldn’t hesitate to stay here again — our only regret is not booking it for the full three nights. Highly recommended! ⭐⭐⭐⭐⭐

Great rooms and easy to navigate to from central Paris . Staff are great and provide excellent support and guidance to make sure you have everything you need and get to places on time .

so close to disney but also so calm perfect location and a perfect breakfast for little ones!!!great receptionists!

The hotel is very well located, with a shopping mall closer and with a lot of bog stores and brands. The shuttle to Disney is easy. I recommend to a family, the bedroom it is not so big, but support a family of 4.

An exceptional hotel in a great location that provides the best resting experience after a busy day in Disneyland

The hotel and facilities both in the hotel and the surrounding area were perfect for our needs, even for the things we didnt know we needed. The hotel was beautiful and we were most comfortable in our room. We ate in the restaurant which was beautiful and worth the money. All staff were friendly regardless of their position. We will definitely stay here again and have recommended it already to friends and family regardless if they are doing disney or just a visit to Paris.

We were a party of 14 guests. Our rooms, the staff, the communicate regarding our Disneyland tickets, all were exceptional. We loved iyr stay!