Sheraton Great Valley Hotel

We booked rooms at this hotel 10 months in advance for a wedding. We communicated for more than 6 months with the event coordinator for an event at the location. It was a very well planned out event from our side. Starting from the checkin, a. They did not provide breakfast vouchers to the guests at checkin as they were supposed to. Instead they were handing out the vouchers to random guests in the lobby without knowing or asking if they were our guests. b. They did not have rooms ready at 3.00 for most of the guests. Reason was that they had three weddings happening in that weekend. They were very much understaffed. c. They had one towel in the bridal suite. And they never answered the phone to the front desk. When I asked in person at the front desk they were curt. d. At the event, they were supposed to place the appetizers out at 3.00 and the main course at 5.00. They did not have anything out until 5.30 and it was a total chaos with the guests waiting for even a drink. Please DO NOT use this hotel for ANY events. They are understaffed at each location of the hotel. And incompetent. You will regret it.

The bed was extremely hard and uncomfortable and he room was overly hot. Couldn't get the air conditioner to work

We stayed overnight for a wedding we attended. In the middle of the night the fire/emergency alarm went off and everyone had to evacuate. The fire department let us back in and we never heard from staff. 20 minutes later it went off again. 30 minutes after that, off again. We never received and explanation or apology. The next morning at check out, no one was at the front desk to show face to guest either. It literally seemed like staff was hiding. I wrote this all in a review to them and still haven’t heard anything either.

Clean and comfortable.. front desk staff helpful

The mapping and address needs to updated

Loved the shuttle service. The property needs updating. Rooms are dark and old.

There was a glitch with my reservation, but it was fixed by the hotel, so all went smoothly. This hotel is in a great location. The beds are comfortable, room was clean and we had plenty of space because of my status upgrade. I feel the hotel has a warm, homey feeling. So many hotels of all brands are stark, minimalistic and cold feeling. Sheraton Great Valley is an older hotel, but I found everything in good working condition. I prefer hotels with a "historical" feeling. We were expecting a room tidy, and even asked at the desk if housekeeping would take care of making up the bed and providing new towels. That did not happen, but they did bring new towels when requested. We used the executive lounge and found the food provided as adequate and the lounge attendant helpful. We did not eat in the restaurant, but I wish that we had. If we were to return to the area, I would be happy to stay at the Sheraton Great Valley hotel again.

I experienced a number of issues during my stay…the tub wasn’t draining properly, internet connection went down in my room, hand soap in room’s bathroom was very near empty, upon my arrival there was a leftover cloth napkin from room service. These conditions combined negatively impacted my stay. Room didn’t feel clean and attended to.

Nice stay for wedding.

From the 2 minutes I was there, the lobby looked clean and it’s probably a nice enough place.

I showed up late at night with a reservation. Their computer system happened to be down and they were unable to check me in, they said I had to wait an unknown amount of time or go someplace else. I went someplace else, but Sheraton said I would get my money back but I didn’t get it because they said that I had checked in. This is probably an okay place to stay for most people most of the time, but based on my experience I do not recommend them and I would go with another nearby hotel which is more reliable and trustworthy.

This hotel probably had the friendliest staff of any hotel in recent memory. They acknowledge you and make themselves available whenever they see you, and promptly follow through on any request. With that said, this is an older hotel property. It has older hotel problems and could use updating. I needed to change rooms due to water leaking from a window, and both rooms had windows so dirty that I couldn't see out of them. The AC didn't do much in either room. It has a pool, but the bottom is dirty. I hesitate to mention these things because the staff is so nice, but I'd say this is more of a hotel for business than pleasure.