Holiday Inn Express & Suites Philadelphia - Mt Laurel by IHG

great breakfast. Nice staff. thanks Izzy

Everything was good. Not bad breakfast. Clean. Comfortable beds. Quiet. There were always parking spaces.

Then, when it was breakfast time and we were in a hurry, we had to wait at the coffee machine because the hotel staff kept pouring their own coffee. The first coffee was delicious. Then something broke, and they fixed it right away. And the coffee turned into water. Cloudy water.

The staff, particularly Izzy, who checked me in and out was exceptionally friendly.

The housekeepers didn't clean my room on three occasions. The bed was not well-laid. They only come and place towels

I got a room with 2 queen beds in between the 2 beds was this absolute nasty smell of pee. We had let the front desk no that there was a smell she said they would send someone up to clean and shampoo the area. We left came back a few hours later and walked into the room it was all cleaned up beds back together and smell was not there until we went to smell were it was originally coming from and boom pee smell hit you right on the nose. We fall down to front desk to let them know and she asked us what we wanted her to do. We told her we wanted a new room which she had no problem with just had to go down and get a new Key. Thought it was going to be all set until we drag all of our unpacked bags and sleeping child into the room next door. We lay on the bed boom it’s completely broken like are we serious right now over all staff was good breakfast was tasty but the rooms just weren’t it I’m 50/50 on if I would stay again

Great location, spacious rooms, EXCELLENT Customer Service!

Toilette und Bett sauber

Tür im Bad klemmt, abgewohnt, rote großflächige Flecken auf dem Teppich, Haare Boden Bad

The hotel never provided room service for cleaning, I stayed for a week and never got new towels, garbage taking etc. front desk was very rude

Staff we great! Rooms were clean and neat! I traveled with my wife and kids. We had a very noisy neighbor one night with non-stop bass pounding music. The front desk was very professional and took care of the issue. Thank you very much for that!

The breakfast buffet was excellent with a wide variety of options. Everything was beautifully displayed and fresh. We loved the "To Go" bags which was great to take a muffin for the road. The pancake machine was unique and made 2 great pancakes. It was also nice to have hot omelettes and sausage.